topic Re: TNT switch not working in Offers & Add-ons

TNT switch not working

Redpaul1970 — Wed, 13 Sep 2023 19:42:57 GMT

I’ve followed the link via the text message from EE to activate TNT. I select my email address then set up an account with TNT. When I log into the TNT app it says I need to upgrade my subscription. Any suggestions?

Re: TNT switch not working

James_B — Thu, 14 Sep 2023 07:24:06 GMT

Hi @Redpaul1970,

I'm sorry to hear you're having problems activating your discovery+ subscription.

Please get in touch with Technical Support so a member of the team can make sure everything is set up correctly on our side.

Thanks 🙂

James

Re: TNT switch not working

Redpaul1970 — Thu, 14 Sep 2023 09:23:05 GMT

Thanks for the reply James. Unfortunately I’m hard of hearing so I can’t call customer support via the link you provided. I’ll keep trying the help page until the Live Chat option pops up.

Re: TNT switch not working

James_B — Thu, 14 Sep 2023 09:31:58 GMT

Hi @Redpaul1970,

Our Live Chat Team will be happy to help when you get connected.

You can start a chat direct from our get in touch page.

Please let us know how you get on.

James