topic Re: EE Perks password re set in Offers & Add-ons

EE Perks password re set

Sarah1703-L — Tue, 12 Sep 2023 19:35:25 GMT

Hello

I need to re set my EE perks password so I can get a code to upgrade. Every time I click to re set I don’t get the re set email. I now have 30 days to get this code to enable the discount.

Can anyone help?

Thank you!

Re: EE Perks password re set

James_B — Wed, 13 Sep 2023 07:17:10 GMT

Hi @Sarah1703-L,

Welcome to the EE Community. 🙂

Are you using the same email address you originally registered with the Perk portal? This is usually your work email address?

Have you checked your spam/junk email folder?

James

Re: EE Perks password re set

Sarah1703-L — Wed, 13 Sep 2023 07:43:22 GMT

Hi James

I have tried that email and it didn’t work. Unfortunately that email is no longer active and I am unable to get it re activated as I have moved employer.

I have also tried to re register and it won’t allow me.

Thanks

Sarah

Re: EE Perks password re set

James_B — Wed, 13 Sep 2023 07:48:29 GMT

No problem @Sarah1703-L

We'll just need to remove that old account from the portal so you can re-register.

I've sent you a private message to grab some details.

Thanks

James