topic Re: Issues activating/creating a Disovery Plus account via TNT Sports in Offers & Add-ons

Issues activating/creating a Disovery Plus account via TNT Sports

B0ttinat0r — Thu, 07 Sep 2023 12:05:53 GMT

Hi,

I've searched through the forum and have found quite a few users are having issues activating their Discovery Plus accounts but I couldn't see one which has the exact same issue as myself.

I've gone through the process of activating the account based on the links provided but I cannot login to Discovery Plus.

1. Navigated to https://www.bt.com/sport/activate-discovery-plus/
2. Logged into my BT Account.
3. I receive this message:

4. I click the "Go to discovery+" button and I'm redirected to the login page.

5. I try logging in with my BT credentials but this doesn't work.

I'm assuming I am supposed to create a Discovery Plus account at some point but I'm never prompted to do so. I spoke with the Discovery Plus support who made me create an account manually, but that didn't work. They then fobbed me off to BT and they couldn't help either. I'm now coming to EE hoping to get to the bottom of this.

Any help would be greatly appreciated!

Re: Issues activating/creating a Disovery Plus account via TNT Sports

James_B — Thu, 07 Sep 2023 14:17:28 GMT

Hi @B0ttinat0r,

Welcome to the EE Community. 🙂

Have you tried activating your subscription at ee.co.uk/tntsports?

James

Re: Issues activating/creating a Disovery Plus account via TNT Sports

B0ttinat0r — Fri, 08 Sep 2023 13:36:22 GMT

Hi James!

The TNT Sports subscription is already active as I have been using it for while. I checked anyway just in case and it says I have nothing to activate. I checked my add ons and it has definitely been applied from that side.

Thanks!

Re: Issues activating/creating a Disovery Plus account via TNT Sports

James_B — Fri, 08 Sep 2023 14:02:52 GMT

Thanks for checking @B0ttinat0r

Please get in touch with Technical Support so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

Re: Issues activating/creating a Disovery Plus account via TNT Sports

Yasknowz — Tue, 12 Sep 2023 20:12:33 GMT

Hi did you manage to get this issue fixed. I'm having the same issue

Re: Issues activating/creating a Disovery Plus account via TNT Sports

Katie_B — Wed, 13 Sep 2023 06:41:10 GMT

Hello @Yasknowz.

Have you activated your subscription by visiting discovery+ on BT TV?

Katie

Re: Issues activating/creating a Disovery Plus account via TNT Sports

JT116 — Sat, 04 May 2024 11:13:47 GMT

Hi

I am experiencing the same issue. Followed suggested link and get this

Re: Issues activating/creating a Disovery Plus account via TNT Sports

Christopher_G — Sat, 04 May 2024 13:41:06 GMT

Hi @JT116

Could you give it a try when not connected to WiFi please? Just to see if it works?

Chris

Re: Issues activating/creating a Disovery Plus account via TNT Sports

JT116 — Sat, 04 May 2024 14:51:55 GMT

Thanks Chris for the suggestion but that has not worked either. Getting the same 'technical difficulties' response

Re: Issues activating/creating a Disovery Plus account via TNT Sports

Christopher_G — Sat, 04 May 2024 14:58:36 GMT

OK, thanks @JT116

It could be worth speaking with our technical support team to see if there's anything we can do from our side.

Chris