topic Re: ROAMINGEU in Offers & Add-ons

ROAMINGEU

erei_69 — Mon, 11 Sep 2023 12:42:54 GMT

HI, I have a ROAMING EU add-on, which I want to cancel. I thought this would cancel automatically, but I've realised I been paying for it since I last used it back in April. I am a PAYG customer.

Re: ROAMINGEU

XRaySpeX — Mon, 11 Sep 2023 13:02:24 GMT

@erei_69 : There are no recurring roaming add-ons for PAYG. They are all for a fixed period, 1 or 7 days & have to be explicitly renewed. You sure you are not on contract?

Re: ROAMINGEU

erei_69 — Mon, 11 Sep 2023 13:58:42 GMT

Hi, maybe I have Sim only contract, maybe that would make more sense! Can I cancel the ROAMING EU on SIM only contract. TIA

Re: ROAMINGEU

James_B — Mon, 11 Sep 2023 14:33:14 GMT

Hi @erei_69,

To cancel the Roam Abroad Pass, text STOP ROAMING PASS to 150.

Hope this helps. 🙂

James

Re: ROAMINGEU

erei_69 — Mon, 11 Sep 2023 14:42:21 GMT

Amazing thank you.

Your advise has helped. 😁

Re: ROAMINGEU

James_B — Mon, 11 Sep 2023 14:44:49 GMT

No problem @erei_69 🙂

Enjoy the rest of your day.

James