topic Re: Decatived account in Offers & Add-ons

Decatived account

Angelmouse30 — Mon, 11 Sep 2023 09:53:58 GMT

Hi, can someone please help me reactively account. Iv tried changing the password, but it says my account has been deactivated and I'm unable to sort it.

Please help!

Re: Decatived account

XRaySpeX — Mon, 11 Sep 2023 10:54:28 GMT

Is it on contract or PAYG?

Re: Decatived account

Christopher_G — Mon, 11 Sep 2023 11:21:19 GMT

Which account has been deactivated, @Angelmouse30? Is it your My EE account or a EE Perk account? If you give us a little more information, we'll be able to help some more.

Thanks

Chris

Re: Decatived account

Angelmouse30 — Mon, 11 Sep 2023 13:14:36 GMT

Hi Chris,

Sorry, its my ee perks account that is deactived.

Makeda

Re: Decatived account

Christopher_G — Mon, 11 Sep 2023 13:02:29 GMT

OK, thanks @Angelmouse30

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂
Chris