topic Re: Ee perks in Offers & Add-ons

Ee perks

Ceez1234 — Fri, 08 Sep 2023 12:38:24 GMT

My 20% has expired and I have been trying to log into my ee perks for weeks but it keeps saying my email and password are wrong and logging me out the account. I have asked to reset the details but do not get an email sent to me.
Can someone help please as I wanted to take out additional lines

Re: Ee perks

Christopher_G — Fri, 08 Sep 2023 14:37:29 GMT

Hi @Ceez1234

Welcome to the community.

Have you checked both your work email address and the personal one you registered? Please check your spam/junk folder too.
Chris

Re: Ee perks

Ceez1234 — Sun, 10 Sep 2023 18:08:25 GMT

Yes I have checked both personal and work and neither had an email. When I try to sign up again as a new person to get around this incase I need to re register, it says I already have an account. But I can’t get into it and don’t receive any emails.

Re: Ee perks

Katie_B — Mon, 11 Sep 2023 06:47:49 GMT

Thanks for getting back to us @Ceez1234.

I have sent you a private message for more details.

Katie

Re: Ee perks

Ceez1234 — Fri, 27 Sep 2024 15:29:27 GMT

Hi how do I log in to my ee perks. I have a new nhs email now and cannot log into my perks not even with my personal email address. Can you advise

Re: Ee perks

Ceez1234 — Fri, 27 Sep 2024 15:32:21 GMT

Hi how do I log in to my ee perks. I have a new nhs email now and cannot log into my perks not even with my personal email address. Can you advise

Re: Ee perks

Katie_B — Fri, 27 Sep 2024 16:16:58 GMT

Hi @Ceez1234.

Please give us a call so our customer care team can send a webform to our EE Perks team.

The team will be able to delete your old account so you can re-register with your new NHS email.

I hope this helps,

Katie