topic Re: How to reactivate EE perk account in Offers & Add-ons

How to reactivate EE perk account

Charlottehicks1 — Wed, 01 Mar 2023 14:47:14 GMT

Hi, wanting help to reactivate as I didn’t active quick enough and now won’t let me log in. Thanks

Re: How to reactivate EE perk account

Leanne_T — Wed, 01 Mar 2023 15:10:34 GMT

Hi @Charlottehicks1

Thanks for coming here.

I have sent you a private message on here for some extra details 🙂

Leanne.

Re: How to reactivate EE perk account

ESM — Sat, 19 Aug 2023 09:41:04 GMT

How do I reactivate ee perks account? I've have tried several times in work but it has locked me out. I'm off on maternity leave now so won't be able to access work emails from home. What can I do?

Re: How to reactivate EE perk account

James_B — Sat, 19 Aug 2023 10:00:06 GMT

Hi @ESM,

Welcome to the EE Community. 🙂

Has your account been locked because your entered and incorrect password or are you seeing a 'account deactivated' error message?

James

Re: How to reactivate EE perk account

ESM — Sat, 19 Aug 2023 10:03:46 GMT

I entered the wrong password and then believe I didn't reactivate the account quickly enough. Even when I was trying to reset password and was changing it, I couldn't gain access and it was saying account deactivated. I'm not in work now so am.unable to do anything at the moment.

Re: How to reactivate EE perk account

James_B — Sat, 19 Aug 2023 10:09:50 GMT

Hi @ESM,

If your account has been deactivated, we can arrange for it to be removed from the portal so you can re-register.

In order to re-register, you'll either need access to your work email account or a photo employee ID card.

Do you have photo identification?

James

Re: How to reactivate EE perk account

ESM — Sat, 19 Aug 2023 10:13:44 GMT

Yes I have photo ID for work. If I could re register that would be great. Do you need info from me to deactivate?

Re: How to reactivate EE perk account

James_B — Sat, 19 Aug 2023 10:19:35 GMT

I've sent you a private message to take some details @ESM

James

Re: How to reactivate EE perk account

_imogenhw — Sat, 09 Sep 2023 07:38:18 GMT

Hi James

I’m having the same issue. It says account deactivated after I log in. Please can you help?

thanks

Imogen

Re: How to reactivate EE perk account

Leanne_T — Sat, 09 Sep 2023 07:42:21 GMT

Morning @_imogenhw

Thanks for coming here.

I have sent you a private message on here for some extra details 🙂

Leanne.

Re: How to reactivate EE perk account

nia_j29 — Fri, 17 Nov 2023 18:09:22 GMT

I’m having the same issue too, saying my account has been deactivated, could I get some help please?

Thabkyou

Re: How to reactivate EE perk account

Christopher_G — Sat, 18 Nov 2023 08:02:30 GMT

Hi @nia_j29

Welcome to the community.

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: How to reactivate EE perk account

Freckles1 — Thu, 07 Dec 2023 11:26:50 GMT

I'm getting the same issue how do I reactivate.

Thanks

Re: How to reactivate EE perk account

James_B — Thu, 07 Dec 2023 11:32:45 GMT

Hi @Freckles1,

Welcome to the EE Community. 🙂

Are you seeing an 'account deactivated' message when trying to log in?

James

Re: How to reactivate EE perk account

Freckles1 — Thu, 07 Dec 2023 11:50:12 GMT

Yes I've logged in and stated I've left to long so deactivated, I've just sorted a new phone contract so would like the code so I can add.

Thanks

Re: How to reactivate EE perk account

James_B — Thu, 07 Dec 2023 11:53:01 GMT

No problem @Freckles1

I've sent a message to your community inbox.

James

Re: How to reactivate EE perk account

andy3478 — Wed, 03 Jan 2024 19:19:42 GMT

Hello James

I'm having the same problem as others in the EE Community,, in that I'm trying to access my EE perk account but I'm getting the message that my account has been deactivated as I've not registered within the given time frame. How do I go about reactivating this?

Please help

Andy

Re: How to reactivate EE perk account

Katie_B — Thu, 04 Jan 2024 07:00:51 GMT

Hi @andy3478.

Welcome to the community.

I have sent you a private message for more details.

Katie

Re: How to reactivate EE perk account

Skelly1982 — Mon, 22 Jan 2024 01:28:25 GMT

Hello just jumping on the band wagon. My account says deactivated and I didn't activate in time. Wishing to use discount as due an upgrade. Please could you help?

Many thanks

Lorna

Re: How to reactivate EE perk account

Christopher_G — Mon, 22 Jan 2024 07:55:11 GMT

Hi @Skelly1982

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris