topic Re: EE Perks Code Not Applied in Offers & Add-ons

EE Perks Code Not Applied

bigfub — Wed, 06 Sep 2023 15:33:27 GMT

Afternoon,

I had a chat conversation to get a perks code added just after going SIM only on one line and upgrading the handset on the other in July. I've just had my bill through but the code hasn't been applied and I've been waiting in a chat window for over 90 minutes on the EE contact us page without a response.

Is there someone who can help please?

Thanks in advance.

Re: EE Perks Code Not Applied

James_B — Wed, 06 Sep 2023 17:46:59 GMT

Hi @bigfub,

Welcome to the EE Community. 🙂

It may be that your bill was produced before your discount was added by the Perk Team.

Does the discount show as an active add-on in My EE?

James

Re: EE Perks Code Not Applied

bigfub — Thu, 07 Sep 2023 13:41:58 GMT

Hi @James_B

No, nothing showing in add ons regarding Perks I'm afraid.

I did look at my previous bill but because it wasn't for the full amount due to renewals etc I didn't think anything of it until this first, full bill came through.

Many thansk,

Stuart

Re: EE Perks Code Not Applied

James_B — Thu, 07 Sep 2023 13:55:47 GMT

Thanks for getting back to me @bigfub

I'd recommend contacting Customer Care so they can chase this up with our Perk Team for you.

They'll be happy to help. 🙂

James

Re: EE Perks Code Not Applied

bigfub — Fri, 08 Sep 2023 15:26:51 GMT

@James_B

And that's the screen where I had an open chat window for over an hour without anyone responding unfortunately.

If I go to an EE shop will they be able to assist?

Thanks again.

Re: EE Perks Code Not Applied

James_B — Fri, 08 Sep 2023 15:30:19 GMT

Our Customer Care Team are best placed to help with this issue @bigfub

I'm sorry to hear there is a longer than usual wait time at the moment.

James