topic Re: Tying to receive ee perks but log in always unavailable in Offers & Add-ons

Tying to receive ee perks but log in always unavailable

Nikky3 — Wed, 06 Sep 2023 12:45:36 GMT

Hi, I'm trying to purchase a phone and because I am already a customer there was a pop up that says log in to receive 10% discount but it's not even a clickable button! or when I try log in and press upgrade options it brings me back to the first page saying unable to log me in try again later - done this for the past months and it still says the same thing! Guess EE doesn't want their customers to receive the discount or something??

Re: Tying to receive ee perks but log in always unavailable

Leanne_T — Wed, 06 Sep 2023 14:27:42 GMT

Hi @Nikky3

Thanks for coming here.

The 10% discount is for adding an additional contract to an existing account.

Do you have a perk account as an employee of an eligible company and looking to access the perk code?

Leanne 🙂

Re: Tying to receive ee perks but log in always unavailable

Nikky3 — Wed, 06 Sep 2023 15:03:36 GMT

Hi no I am already on a only sims plan and am looking to upgrade to get a phone contract.

Re: Tying to receive ee perks but log in always unavailable

Leanne_T — Wed, 06 Sep 2023 15:04:49 GMT

Thanks @Nikky3

Do you have upgrade options showing when you log into your My EE?

Leanne 🙂

Re: Tying to receive ee perks but log in always unavailable

Nikky3 — Wed, 06 Sep 2023 15:18:07 GMT

yes but when I try log in it says ''unfortunately we couldnt log you in but you can still buy or upgrade'' so if i then press upgrade and press phones, it takes me back to the beginning saying the same thing.

Re: Tying to receive ee perks but log in always unavailable

James_B — Wed, 06 Sep 2023 15:39:18 GMT

Hi @Nikky3,

Please get in touch with our upgrades team on 150 so they can take a look at this for you.

They'll be happy to help. 🙂

James