topic Re: Apple Music Inclusive Extra in Offers & Add-ons

Apple Music Inclusive Extra

Jm138 — Mon, 04 Sep 2023 19:45:59 GMT

I’ve recently got a new sim plan with an apple music inclusive extra that doesn’t seem to be working. I clicked the activation link in the text but it only takes me to the apple music app where nothing else seems to happen. When I text MUSIC to 150 it says I already have Apple Music as a smart benefit and that it ended today despite receiving it today. On the apple music app it says my mobile plan does not include any new subscriptions to Apple services. To clarify, I did not have an Apple music subscription before this. Is there any way this issue can be solved? Thanks

Re: Apple Music Inclusive Extra

Chris_B — Mon, 04 Sep 2023 20:28:08 GMT

@Jm138 Have you created an Apple account?

Re: Apple Music Inclusive Extra

Jm138 — Mon, 04 Sep 2023 23:52:27 GMT

Yes

Re: Apple Music Inclusive Extra

Leanne_T — Tue, 05 Sep 2023 08:28:37 GMT

Hi @Jm138

Thanks for coming here.

Do you have the Apple Music add-on showing as active in your My EE?

Leanne 🙂

Re: Apple Music Inclusive Extra

Jm138 — Tue, 05 Sep 2023 13:36:27 GMT

No, I don’t see anything to do with apple music on the app.

Re: Apple Music Inclusive Extra

Leanne_T — Tue, 05 Sep 2023 13:57:10 GMT

Thanks @Jm138

In this case, please call us on 150 and the team will get this looked into for you 🙂

Leanne.