topic Re: The BT Sport app is closing on 12th October in Offers & Add-ons

Re: The BT Sport app is closing on 12th October

Steelman57 — Thu, 31 Aug 2023 16:22:37 GMT

Nonsense, complete and utter nonsense, I've been going round in circles for weeks just to be told ,there's a problem, contact your provider, who incidentally can't help, this is obviously not been thought through, seriously thinking of leaving BT, EE as you're very amateur in your service.

Re: Re: The BT Sport app is closing on 12th October

Steelman57 — Wed, 19 Jul 2023 11:53:05 GMT

Same here, just running around in circles, shocking.

Re: Re: The BT Sport app is closing on 12th October

James_B — Wed, 19 Jul 2023 13:23:12 GMT

Hi @Steelman57,

Welcome to the EE Community. 🙂

Are you having problems activating your discovery+ account?

James

Re: Re: The BT Sport app is closing on 12th October

Steelman57 — Thu, 31 Aug 2023 16:48:25 GMT

Please, when will somebody in your organisation understand, the Discovery+ link is a farce, complete nonsense, it doesn't work, as an existing BT EE customer I follow all the instructions, they don't work, simple as, BT tell me there's a problem when I try to activate, Discovery tell me to contact my provider, rank amatuerism, poor, poor service, think it through and get it sorted 😡

Re: Re: The BT Sport app is closing on 12th October

Chris_B — Thu, 31 Aug 2023 17:34:15 GMT

@Steelman57 So how come I’ve managed to set this up without issue?

Re: Re: The BT Sport app is closing on 12th October

Steelman57 — Thu, 31 Aug 2023 18:59:09 GMT

You tell me, I'm open to all suggestions, from any source

Re: Re: The BT Sport app is closing on 12th October

Christopher_G — Fri, 01 Sep 2023 07:23:48 GMT

Hi @Steelman57

Have you tried on another device or browser? Are you getting any error messages?

Chris

Re: Re: The BT Sport app is closing on 12th October

Steelman57 — Fri, 01 Sep 2023 07:44:42 GMT

Yes, different browsers, WiFi, non WiFi, phone, tablet, laptop, same answers BT say sorry there's a problem try later, Discovery say contact provider who say sorry there's a problem try later, it's a vicious circle of hopelessness.

Re: Re: The BT Sport app is closing on 12th October

Christopher_G — Fri, 01 Sep 2023 11:25:46 GMT

Have you spoken to our technical support team about this, @Steelman57?

Hopefully they can help you get set up from our side.
Chris

Re: Re: The BT Sport app is closing on 12th October

Steelman57 — Sat, 02 Sep 2023 06:20:36 GMT

At last I think I've got to the bottom of this. My BT sports package includes TV and app but it would appear from 12 October I will have extra for the discovery/tnt app, which I will not be doing.

Re: Re: The BT Sport app is closing on 12th October

LiverpoolOne — Mon, 04 Sep 2023 15:41:21 GMT

@Chris_B is your comment meant to be supportive and helpful as I’m afraid it comes off a little smug?

‘It worked for me’ isn’t the kind of response someone wants to hear after weeks or months of mither trying to activate a service which should have taken minutes.

Clearly it has worked for some but there are customers less fortunate and the passing between EE and BT and Discovery+ has been challenging to say the least.