topic Re: The BT Sport app is closing on 12th October in Offers & Add-ons

The BT Sport app is closing on 12th October

Christopher_G — Wed, 30 Aug 2023 10:11:19 GMT

We want to let you know that on 12^th October 2023, the BT Sport app will close.

As part of our partnership with Warner Bros. Discovery, the discovery+ app is the new streaming home for TNT Sports, replacing the BT Sport app. This means that to continue watching TNT Sports online including features such as TimeLine Markers, 4K HDR and full event replays, you will need to download the discovery+ app. This will only impact the way you watch sports online. Nothing else in your package is changing, and you can keep watching the TNT Sports channels as usual.

With the discovery+ app, you'll be able to enjoy football, rugby and UFC from TNT Sports as well as cycling, tennis and snooker on Eurosport. You'll also get real-life entertainment too, all included in your existing subscription.

If you have already activated TNT Sports on the discovery+ app, you don't need to do anything. However, if you still need to activate, please visit our discovery+ on BT TV page.

Check out the BT Sport frequently asked questions.

Re: The BT Sport app is closing on 12th October

LiverpoolOne — Thu, 31 Aug 2023 09:26:08 GMT

Sounds like EE now has six weeks to sort out all of the issues people are having transferring over to TNT Sports on Discovery+

Re: The BT Sport app is closing on 12th October

Christopher_G — Thu, 31 Aug 2023 09:32:22 GMT

Hi @LiverpoolOne

I know that yours is working, from the other thread you were posting on.

Users need to head to discovery+ on BT TV to activate their subscription. If anyone posts about this with a problem, we'll do our best to help.

Chris

Re: The BT Sport app is closing on 12th October

LiverpoolOne — Thu, 31 Aug 2023 11:23:28 GMT

Thanks Chris,

Yes I’m glad I was able to resolve this in the end, though this was despite rather than because of the many attempts of EE and BT technical support, and I’m still waiting for an apology from EE.

You make the process sound simple….. I’m just making the point that it hasn’t been for many people and there is now a looming deadline.

Re: The BT Sport app is closing on 12th October

Iwannakill — Sat, 02 Sep 2023 08:55:54 GMT

BT Sport App on my PS4 isn’t being effectively being disabled until after the 12th and by then let us hope the Discovery + App is available there. If anyone else watches BT Sport the same way DO NOT activate Discovery+ until you absolutely have to.

Re: The BT Sport app is closing on 12th October

Titan3105 — Tue, 19 Sep 2023 19:25:51 GMT

Hi Chris

I have activated discovery plus but unable to now watch live sport?

It asks me to contact my provider on how to watch.

Any urgent help gratefully appreciated

Kind regards

Paul Jones

Re: The BT Sport app is closing on 12th October

Steelman57 — Tue, 19 Sep 2023 21:23:02 GMT

Same here, I've been trying for a while now, however I think the bottom line is the Yanks want you to pay extra for the Discovery + app, not for me.

Re: The BT Sport app is closing on 12th October

Christopher_G — Wed, 20 Sep 2023 07:02:30 GMT

Hi @Titan3105 and @Steelman57

If you've activated your discovery+ subscription, you should be able to watch TNT Sports through the discovery+ app.

Chris

Re: The BT Sport app is closing on 12th October

Steelman57 — Wed, 20 Sep 2023 07:25:02 GMT

Yes mate, on the tv I can but not the app, which comes with my btsports package but not discovery+ unless I pay for it.

Re: The BT Sport app is closing on 12th October

Andyfagan — Wed, 20 Sep 2023 10:41:46 GMT

I've activated my Discovery+ account but I still can't watch TNT sports on Discovery+ - either on the app or via the website.

It just redirects me to a link to "upgrade my pass" for £30 a month.

This appears to be a very common problem - what exactly is the fix?

Re: The BT Sport app is closing on 12th October

Christopher_G — Wed, 20 Sep 2023 10:49:13 GMT

Thanks for trying that, @Andyfagan and @Steelman57

If it still isn't working after activating the subscription, I suggest speaking to our Mobile Care team again so they can check everything from our side for you.

Chris

Re: The BT Sport app is closing on 12th October

Steelman57 — Wed, 20 Sep 2023 13:23:02 GMT

Exactly. The sport app is part of my bt package, the tv has activated but the app won't activate.....unless I spend extra money like you've found, not very good really.

Re: The BT Sport app is closing on 12th October

davoee — Wed, 20 Sep 2023 13:38:32 GMT

It seems EE are baffled too judging by the replies on Twitter.

Think I'll give the All Rounder plan a miss on my upgrade as the only Inclusive Extra that seems to work reliably is Apple Music.

Re: The BT Sport app is closing on 12th October

Lettermuck — Sat, 09 Mar 2024 12:34:56 GMT

Sounds easy. It’s not. I’ve tried EE support and Discovery+ support. Wasted hours and no joy.

Asks for my BT account, but I only have EE mobile account. Round in circles.

Re: The BT Sport app is closing on 12th October

Christopher_G — Sat, 09 Mar 2024 15:40:04 GMT

Hi @Lettermuck

Welcome to the community.

When did your current contract start? Was it before or after 15 July 2023? Are you using the discovery+ app?

Chris

Re: The BT Sport app is closing on 12th October

Lettermuck — Wed, 12 Jun 2024 19:28:17 GMT

Hello Chris

Thanks for the response. My account was set up prior to June 2023. I have the Discovery+ app, but no obvious way to link to EE account.

Re: The BT Sport app is closing on 12th October

Christopher_G — Thu, 13 Jun 2024 06:38:33 GMT

Hi @Lettermuck

Could you try the steps on this discovery+ help page please?

Chris

Re: The BT Sport app is closing on 12th October

Lettermuck — Thu, 13 Jun 2024 17:27:17 GMT

Tried that many times Chris. Add on is already activated on my EE account. I have downloaded the Discovery+ app and have account set up. No way to link this to my EE account though.

Re: The BT Sport app is closing on 12th October

Christopher_G — Fri, 14 Jun 2024 06:41:36 GMT

OK, thanks @Lettermuck

If you speak with our Mobile Care team on 150, they'll do their best to try and link it from our side for you.

Chris

Re: The BT Sport app is closing on 12th October

Greenback1066 — Tue, 10 Dec 2024 19:30:48 GMT

I must say the Timeline Markers on the Discoveryplus app while watching TNT Sports football has got to be one of the worst features made,it is so annoying keep having to turn this feature off using the what i describe as 3 dots with a line on top,hopefully there will be a option to turn this feature off permanently soon.