https://community.ee.co.uk/t5/Offers-Add-ons/Free-add-ons-cannot-be-added/m-p/1288903#M38076 <P>Hello.</P><P>I have two free and unused add-on options but cannot benefit from them because I receive a recurrent message about a technical issue. It’s been going on for weeks. Could you please help me sort this out?</P><P>thank you,</P><P>Alex</P> Tue, 29 Aug 2023 22:48:49 GMT Avitel 2023-08-29T22:48:49Z https://community.ee.co.uk/t5/Offers-Add-ons/Free-add-ons-cannot-be-added/m-p/1288903#M38076 <P>Hello.</P><P>I have two free and unused add-on options but cannot benefit from them because I receive a recurrent message about a technical issue. It’s been going on for weeks. Could you please help me sort this out?</P><P>thank you,</P><P>Alex</P> Tue, 29 Aug 2023 22:48:49 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Free-add-ons-cannot-be-added/m-p/1288903#M38076 Avitel 2023-08-29T22:48:49Z https://community.ee.co.uk/t5/Offers-Add-ons/Free-add-ons-cannot-be-added/m-p/1288939#M38078 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1802124">@Avitel</a></SPAN>&nbsp;</P> <P>Sorry to hear that. I recommend speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> so we can take a look at why that's happening for you.</P> <P>Chris</P> Wed, 30 Aug 2023 07:08:34 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Free-add-ons-cannot-be-added/m-p/1288939#M38078 Christopher_G 2023-08-30T07:08:34Z