topic EE Perks and NHS discount in Offers & Add-ons

EE Perks and NHS discount

Jill76 — Mon, 28 Aug 2023 09:18:03 GMT

I have tried to sign in to EE perks and it doesn't allow my email / password combination.

I have tried setting up a new account and it says that I am already registered.

I no longer have access to my old NHS email as I am based in a new post which has a new NHS email associated to it.

How do I reset this account?

Thanks

Schockwave — Mon, 28 Aug 2023 10:33:23 GMT

Hello @Jill76 ,

Welcome to the community,

I would suggest ringing customer service to see if they can help, they can also reset your account.

Jill76 — Mon, 28 Aug 2023 17:37:59 GMT

I have spoken to them and they are looking into it. It is delaying the order of an upgrade which is frustrating...

Katie_B — Tue, 29 Aug 2023 07:40:39 GMT

I have sent you a private message for more details.

Speak soon,

Katie