topic Re: Add to Plan in Offers & Add-ons

Add to Plan

lmarshall86 — Sat, 26 Aug 2023 20:39:12 GMT

Hello, I have recently added the Acer Aspire Laptop Bundle to my plan. The bundle includes Norton Security - does anyone know how I redeem this?

The bundle also included Game Pass and a pop up just happened for that - just a bit concerned that the Norton Security hasn't!

Any advice would be greatly appreciated.

Thank you 🙂

Re: Add to Plan

Christopher_G — Sun, 27 Aug 2023 08:01:13 GMT

Hi @lmarshall86

Welcome to the community. 🙂

Is there anything in the plans and add-ons section of your My EE account about this?

Chris

Re: Add to Plan

lmarshall86 — Sun, 27 Aug 2023 10:23:57 GMT

Hi Chris,

I have had a look for the laptop on add to plan section and it’s nowhere to be seen. 💁🏽‍♀️

Sent from Outlook for iOS<>

Re: Add to Plan

lmarshall86 — Sun, 27 Aug 2023 10:24:54 GMT

Hi Chris,

I have had a look at My Account and the Add to Plan section. The laptop add on is nowhere to be seen 💁🏽‍♀️

Thanks,

Laura

Re: Add to Plan

Christopher_G — Sun, 27 Aug 2023 10:27:37 GMT

Since replying this morning, I've learned that you get a text message 14 days after you receive the discount with the information to set it up, @lmarshall86. Has it been over 14 days?

Chris

Re: Add to Plan

lmarshall86 — Sun, 27 Aug 2023 13:46:30 GMT

Hey Chris,

It hasn’t, I think I just assumed it would all come when delivered.

Thank you so much for this 😊 I will keep an eye out for a text.

Many thanks,

Laura