topic Re: Is TNT Sports on discovery+ really free? in Offers & Add-ons

Is TNT Sports on discovery+ really free?

Rbxee — Tue, 18 Jul 2023 15:16:13 GMT

I have a 30 Day Essential Sim, at one time it was originally an Orange Value Promise one2one account. That became an EE Orange one2one tariff (!) before someone realized that was stupid and I was moved onto an EE SIM-only 4G tariff, that has now been moved to this 5G tariff.

But I was looking at my account in the EE app and noticed that under add-ons it lists TNT Sports on discovery+ as being "Free". At least that is what the button says. If I click on it the next page says it to says "Free," but clicking on "See full add-on details" it reveals a hidden last line says "Just £20 a month".

My understanding is I get no extras, which is fine as I am on a cheap tariff and still getting a discount on that based on my original contract (with annual rises) anyway. But this is an add-on rather than an extra. But a free add-on? Maybe?

So is it free or is it £20?

And if it is free, is it a trial or just actually free? Apple News+ has a "Free trial" button then says "Free for up to 6 months" on the next page, with the price after that clearly shown.

But if it is not free, and does cost £20, then why does it say Free?

It is all very confusing so I do not know what to do. I will happily take it if it is free, but it is not something important enough to me to be worth paying for. And I do not want to click further only to find I have been tricked into that.

Re: Is TNT Sports on discovery+ really free?

Gareth43 — Tue, 18 Jul 2023 17:33:32 GMT

Hey there I know on my app and EE website it says it’s £20. Now if you dont have any exclusive extras then it shouldn’t be free, I’m guessing maybe it’s a glitch or something but you could ring up CS and ask them to be sure. Or maybe it is a month free trial to start with like you said.

Re: Is TNT Sports on discovery+ really free?

Rbxee — Tue, 18 Jul 2023 18:03:59 GMT

I have just noticed I can add photos, so here is what I see. Unfortunately I find using the phone difficult due to a couple of autism related reasons, which is why I asked here rather than calling, as maybe other people also got it for free for £20. But yes, it being a glitch would make sense so I guess it is best left ignored

Re: Is TNT Sports on discovery+ really free?

Rbxee — Tue, 18 Jul 2023 18:06:20 GMT

I forgot the button.

Re: Is TNT Sports on discovery+ really free?

Leanne_T — Wed, 19 Jul 2023 06:47:36 GMT

Hi @Rbxee

Thanks for coming here.

Could you text SPORT to 150, what options show in the reply?

Leanne 🙂

Re: Is TNT Sports on discovery+ really free?

Rbxee — Wed, 19 Jul 2023 10:14:23 GMT

Hi Leanne, the message that come backs contains "Reply YES to add TNT Sports on discovery+ for only £20p/month."

It stupidly only just now has occurred to me that because I have to use the My EE app on a non-EE phone, so could this be confusing the app into showing the wrong information? I am using the app over wifi rather than another network, though, and surely it gets the details from my EE account rather than the device or connection.

To explain why I do this, it is because My EE on the phone says "To continue using My EE you need to install the latest version" but the app store then says "This app is no longer compatible with your device" so I cannot update it. It is only 3–4 years old, but I guess that must be a lot in smart phone years.

Incidentally I understand what "£20p/month" means but it is a bit confusing and someone should change that to "£20/month" because a "p" like that normally means pence and not "per".

Re: Is TNT Sports on discovery+ really free?

Leanne_T — Wed, 19 Jul 2023 10:18:08 GMT

Thanks for the feedback @Rbxee

I would suggest giving us a call and the team will check your options for TNT Sports and help with the information showing in your My EE app.

Leanne.

Re: Is TNT Sports on discovery+ really free?

Dragonsa12 — Sat, 26 Aug 2023 11:02:03 GMT

So it's not free uts £20per month? I have just opted for this due to the add on saying it is free??

Re: Is TNT Sports on discovery+ really free?

Katie_B — Sat, 26 Aug 2023 11:32:34 GMT

Hello @Dragonsa12.

Have you opted for this as one of your Inclusive Extras?

Katie

Re: Is TNT Sports on discovery+ really free?

Dragonsa12 — Sat, 26 Aug 2023 11:36:08 GMT

Hi Katie, I'm not sure if it was inclusive when I had my contract, I'm currently abroad so was checking the roaming when I came across the tnt add on for free, I've added it in this condition.just not sure of its free or not.

Thanks

Re: Is TNT Sports on discovery+ really free?

Katie_B — Sat, 26 Aug 2023 11:51:58 GMT

Hi @Dragonsa12.

If the add-on did show as free there should be no charge for this.

Should you wish to check this our customer care team will be able to confirm if TNT Sports is free for you.

Katie

Re: Is TNT Sports on discovery+ really free?

Rbxee — Sat, 26 Aug 2023 13:55:15 GMT

For reference, I did nothing about because, after the discussion here, I was sure it was a mistake, and I do not make voice calls so could not call customer services to confirm.

But checking MyEE just now it is showing £20.00 on the button, so I assume whatever had gone wrong before has been fixed. I guess that means if it says free to anyone else it is most likely because they do qualify to get it for free..

Re: Is TNT Sports on discovery+ really free?

Marty_T — Mon, 16 Oct 2023 12:02:02 GMT

This definitely still seems to be an issue on EE's website, in the two screenshots I have the first shows it's 'Free' in my add-ons section on the website, when I clicked on I was sent the following text saying it would be £20 a month!

Re: Is TNT Sports on discovery+ really free?

Katie_B — Mon, 16 Oct 2023 12:55:10 GMT

Hi @Marty_T.

Thanks for coming here.

I would recommend giving our customer care team a call on 150.

The team will be able to advise you on what is happening on your account in regards to TNT Sports and will be able to raise a ticket for this if required.

Katie