topic Re: Inclusive Extra Error in Offers & Add-ons

Inclusive Extra Error

Profile closed — Thu, 24 Aug 2023 16:06:43 GMT

I am trying to add my inclusive extra but I am getting the error message:

Inclusive Extra update error.

Sorry, due to a technical problem we're currently unable to update your inclusive extras. Please try again later.

I've tried via the website, the app and using SMS.

Re: Inclusive Extra Error

Katie_B — Thu, 24 Aug 2023 17:19:26 GMT

Hi @Profile closed.

What Inclusive Extra are you trying to add?

Katie

Re: Inclusive Extra Error

Profile closed — Thu, 24 Aug 2023 17:31:14 GMT

I am trying to add TNT Sports.

Re: Inclusive Extra Error

Katie_B — Thu, 24 Aug 2023 17:33:19 GMT

Hi @Profile closed.

When was the last time you changed your Inclusive Extra or is this the first time?

Katie

Re: Inclusive Extra Error

Profile closed — Thu, 24 Aug 2023 17:34:51 GMT

I upgraded to the plan today and it included a free "inclusive extra".

This is the first time I have tried to add one.

Re: Inclusive Extra Error

Katie_B — Thu, 24 Aug 2023 17:37:00 GMT

Thanks for confirming @Profile closed.

In your My EE account does it show you have an Inclusive Extra active already? this could be anything such as Apple Music, Roaming Pass etc.

Katie

Re: Inclusive Extra Error

Profile closed — Thu, 24 Aug 2023 17:39:52 GMT

There are no Inclusive Extra's already selected.

Thanks

Re: Inclusive Extra Error

Katie_B — Thu, 24 Aug 2023 17:58:13 GMT

Hi @Profile closed.

Please give our customer care team a call on 150.

They will be able to get this added for you.

Katie

Re: Inclusive Extra Error

TNG1971 — Wed, 06 Mar 2024 11:12:06 GMT

i also have this issue but when trying to add Apple One as my inclusive. I have tried contacting via 150 but cannot get through to any one. Just keep getting automated options none of which get through to inclusive add-ons. Which menu options should be followed?

Re: Inclusive Extra Error

Katie_B — Wed, 06 Mar 2024 13:01:00 GMT

Hello @TNG1971.

When calling 150 please select option 2.

This will take you through to the menu.

You will then need to speak with our accounts and billing team.

Katie