topic Re: Samsung TV CU8000 50" in Offers & Add-ons

Samsung TV CU8000 50"

noddy1950 — Wed, 23 Aug 2023 15:48:00 GMT

Received TV this morning, tried everything to make it work, comes on but just shows plain blue screen and no sound. Who do I contact EE or Samsung

Bought it from EE but a Samsung product.

Absolutely gutted!

Katie_B — Wed, 23 Aug 2023 17:35:38 GMT

I am so sorry to hear this.

If you have received the product faulty please get back in touch with our customer care team as soon as possible.

Katie

Northerner — Wed, 23 Aug 2023 20:40:06 GMT

Make sure your firmware is up to date:

How are you connecting the TV to freesat, freeview, sky?
On the solar cell remote hold the button down with 123 and a cog. Then make sure you have picked the correct terrestrial link.
Lastly hold down the power button until the tv restarts. (Soft reset)

If the menu comes up then the tv is fine its likely how you have connected it.

Hopefully we can get this working 👊🏻

Thanks

noddy1950 — Fri, 25 Aug 2023 04:20:05 GMT

Thanks for your advice

Have now contacted ee and samsung. Television is faulty awaiting a call from Samsung Technical support.

Leanne_T — Fri, 25 Aug 2023 06:03:00 GMT

Thanks for letting us know @noddy1950

Hope this is sorted soon for you 🙂

Leanne.