topic Re: Discovery+ extra active, but can’t play anything in Offers & Add-ons

Discovery+ extra active, but can’t play anything

MNoone21 — Tue, 22 Aug 2023 20:52:19 GMT

Hi,

I activated the tnt sport on discovery+ add on some days ago. I removed the regular tnt sport add on first as it seemed to cause an error trying to add the two.

now my discovery+ account says I have a membership through ee or bt but I’m greeted with “contact provider to find out how to watch” on everything.

On top of that when I log into bt now, it says the account isn’t recognised so I can’t go through either of the activation links provided by ee online

Re: Discovery+ extra active, but can’t play anything

Leanne_T — Wed, 23 Aug 2023 07:09:53 GMT

Hi @MNoone21

Thanks for coming here.

If you log into your My EE app do you no longer have TNT Sports showing in your add-ons?

Leanne 🙂

Re: Discovery+ extra active, but can’t play anything

MNoone21 — Sat, 26 Aug 2023 12:35:29 GMT

Yes, the one that just said TNT Sports is gone but I do have the TNT Sports on Discovery+ add-on active

Re: Discovery+ extra active, but can’t play anything

Katie_B — Sat, 26 Aug 2023 13:47:32 GMT

Hi @MNoone21.

I am assuming that since you have previously had TNT Sports through discovery+ that you registered for discovery+ log in details.

Please give us a call on 150 so our customer care team can look into your account further and get this resolved.

Katie