topic Re: Unable to log into perk in Offers & Add-ons

Unable to log into perk

Legohead — Tue, 22 Aug 2023 09:14:15 GMT

Good morning,

I recently upgraded my contract and was informed I needed to log back into EE Perk to reactivate my blue light discount. Each time I try to log in I’m told my details are invalid or that I need a password reset (which hasn’t appeared in my email).

Thank you

Jason

Re: Unable to log into perk

Leanne_T — Tue, 22 Aug 2023 11:16:09 GMT

Hi @Legohead

Thanks for coming here.

Did you register using your work email or personal email address?

Have you checked your junk/spam folders for both email addresses?

Leanne 🙂

Re: Unable to log into perk

Legohead — Tue, 22 Aug 2023 11:36:37 GMT

Good afternoon,

I used my personal email to register I believe, I can’t see anything in my junk folder.

jason

Re: Unable to log into perk

Leanne_T — Tue, 22 Aug 2023 11:59:52 GMT

Thanks @Legohead

I've sent you a private message on here for some extra details.

Leanne.