topic Re: EE Perks Verification in Offers & Add-ons

EE Perks Verification

Peterbd97 — Mon, 21 Aug 2023 13:46:20 GMT

Good Afternoon,

After being sent a faulty link for verification of my work email for EE Perks, I am unable to verify using a photo ID as the account email/name is ‘already in use’.

Is there a way to reset my account or begin the process again?

TIA

Re: EE Perks Verification

Alex_M — Mon, 21 Aug 2023 14:30:02 GMT

Hi @Peterbd97

You will need to get in touch with customer service who will be able to advise further - we can't reset your perks account here in the community forum.

Thanks,
Alex

Re: EE Perks Verification

Peterbd97 — Mon, 21 Aug 2023 14:41:29 GMT

Hi Alex,

Any advice as to how I’d approach?
I’d contacted them prior to submitting my question, they said they couldn’t do anything for me.

Re: EE Perks Verification

Katie_B — Mon, 21 Aug 2023 16:11:00 GMT

Hi @Peterbd97.

I have sent you a private message for more details.

Katie