topic Re: Britbox subscription in Offers & Add-ons

Britbox subscription

Jay180 — Mon, 21 Aug 2023 11:49:00 GMT

I am trying to get my Britbox account deleted but it’s showing that I have a subscription through EE. However, when I check my EE account there isn’t a subscription on there. Britbox won’t delete my account until the subscription is removed and I have no way of doing that when it isn’t present on my EE account.

Can anyone help in resolving this?

Re: Britbox subscription

Leanne_T — Mon, 21 Aug 2023 14:02:14 GMT

Hi @Jay180

Thanks for coming here.

Have you emailed BritBox to see if this can be removed?

Details can be found in our How do I delete my credit card, or my account entirely?

Leanne.

Re: Britbox subscription

Jay180 — Mon, 21 Aug 2023 14:09:38 GMT

Hi Leanne

Thanks for your reply.

BritBox cannot remove the account - it says that the subscription needs to be managed through my EE account but I have no BritBox subscription. I had the 6 months offer initially but didn’t continue after that.

Re: Britbox subscription

Leanne_T — Mon, 21 Aug 2023 14:17:11 GMT

Thanks for coming back to me @Jay180

If you give us a call on 150, the team will check the account for you and see if the add-on is showing at our end to get this removed for you.

Leanne 🙂

Re: Britbox subscription

Jay180 — Mon, 21 Aug 2023 14:23:38 GMT

Hi Leanne

I’m on a messaging chat now and waiting to hear back - however if it’s not showing for me then I would be surprised that it would be showing up on your side

Re: Britbox subscription

Leanne_T — Mon, 21 Aug 2023 14:34:03 GMT

There may still be an old add-on showing on the account we can look at removing for you to get the account cancelled @Jay180

Leanne.

Re: Britbox subscription

Jay180 — Mon, 21 Aug 2023 14:37:38 GMT

Thanks Leanne

I will see what happens on the messaging chat

Re: Britbox subscription

Leanne_T — Mon, 21 Aug 2023 14:43:15 GMT

No problem @Jay180

Leanne 🙂