topic Re: Cannot activate TNT Sports in Offers & Add-ons

Cannot activate TNT Sports

Panachanga — Sat, 19 Aug 2023 09:11:07 GMT

Hi, I have added the TNT Sports option to my account but cannot activate, I successfully receive and then input a pin but after that it repeatedly states ‘We are experiencing technical problems right now, please try again later’, however this has been happening for a number of days.

Thanks for any help

Re: Cannot activate TNT Sports

Schockwave — Sat, 19 Aug 2023 11:46:04 GMT

@Panachanga , have you taken a look here, you may find the answer here, otherwise I would suggest ringing customer service, they may be able to help.

Re: Cannot activate TNT Sports

tombaxter_51 — Sat, 19 Aug 2023 20:34:02 GMT

having the same issue, annoying me now

Re: Cannot activate TNT Sports

James_B — Sun, 20 Aug 2023 07:28:29 GMT

Hi @tombaxter_51,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to help you with this if you get in touch.

Thanks

James

Re: Cannot activate TNT Sports

BingoBango — Mon, 21 Aug 2023 09:27:02 GMT

Did you get a resolution to this? I have the same issue.

Re: Cannot activate TNT Sports

Christopher_G — Mon, 21 Aug 2023 13:17:07 GMT

Hi @BingoBango

Have you tried speaking with our Mobile Care team? They'll be able to check everything is set up from our side for you.

Chris

Re: Cannot activate TNT Sports

BingoBango — Mon, 21 Aug 2023 13:22:33 GMT

They pushed me to TNT who were just as useful.

I can't activate with you and unable to set up an account because I don't have a BT account ID. It's pretty nuts...

Re: Cannot activate TNT Sports

Christopher_G — Mon, 21 Aug 2023 13:53:09 GMT

Have you had BT Sport before, @BingoBango?

Chris

Re: Cannot activate TNT Sports

Panachanga — Mon, 21 Aug 2023 14:28:13 GMT

Hi, yes I have had BT Sport previously

Re: Cannot activate TNT Sports

Christopher_G — Mon, 21 Aug 2023 14:57:30 GMT

Could you try activating it here on the discovery+ on BT TV page please, @Panachanga?

Chris

Re: Cannot activate TNT Sports

Panachanga — Mon, 21 Aug 2023 16:26:05 GMT

Thanks for your help with this.

However, that doesn’t work unfortunately, I input my new account number etc and choose the tnt sports but I receive the following, ‘Sorry the BT account number you've entered is not recognised’

Re: Cannot activate TNT Sports

Katie_B — Mon, 21 Aug 2023 16:37:56 GMT

Thanks for confirming @Panachanga.

I'd recommend giving us another call and speaking with our technical care team who can help further with your set up.

Katie

Re: Cannot activate TNT Sports

BingoBango — Mon, 21 Aug 2023 19:38:29 GMT

I tried this route earlier and also had the same as Panachanga.

Re: Cannot activate TNT Sports

BingoBango — Mon, 21 Aug 2023 21:03:48 GMT

@Panachanga I've resolved it (well mine anyway).

Use your desktop and go to ee.co.uk/TNTSports, put in your number and then the pin code and it should work (well mine did). From there it takes me to the correct EE/ TNT Page where I can log in with my existing Discovery+ Account details or if you need, set up a new account.

Re: Cannot activate TNT Sports

Leanne_T — Tue, 22 Aug 2023 07:07:21 GMT

Thanks for sharing, this will be very useful for other customers to try as well @BingoBango

Leanne 🙂

Re: Cannot activate TNT Sports

Panachanga — Tue, 22 Aug 2023 10:29:54 GMT

Thanks very much @BingoBango this worked for me too!!!

All sorted so thanks very much!

Re: Cannot activate TNT Sports

Atbanks476 — Fri, 25 Aug 2023 11:16:39 GMT

Thanks this solution worked for me too.

Re: Cannot activate TNT Sports

LiverpoolOne — Mon, 28 Aug 2023 20:53:04 GMT

Thanks this worked for me after a number of calls and online chats with EE Mobile Team and BT customer service.

Despite the premise that the merger has been positive I had everything from your account isn’t migrated yet so keep using BT Sport to BT saying they can’t see that I have sport as an EE inclusive extra and EE saying all is fine.

I went through every click of the process with advisors on my phone and iPad as they recommended and wasted a significant amount of time on this. Days after the last attempt to sort this I spotted this post and bingo it works.

Now maybe as a relatively well informed customer I could have come up with this myself but no one at EE or BT had a clue so I’m not going to be hard on myself. How two, now one, large company can struggle with something so basic is beyond me and it appears they are one company in name only as they would not speak to each other to resolve it.

So many error codes NCE-005 amongst several and so many lame excuses - accounts are being migrated from BT Sport to TNT in batches so be patient - utter nonsense.

And the recompense for all this mither after the texts saying nothing will change and it’s a simple switch over - nothing!

Joke of an experience EE so pull your finger out and share this information with your technical ‘experts’ so that people do not need to trawl forums for the answers they are unable to give.

Re: Cannot activate TNT Sports

LiverpoolOne — Mon, 28 Aug 2023 20:58:49 GMT

This solution needs circulating amongst EE ‘experts’ so customers are not trawling the internet for solutions.

The changeover to TNT sports from BT sport has been poorly thought through from an end user perspective and now I’ve finally got Discovery+ it turns out the sports section of the app is only half as useful as the previous BT sport.

Re: Cannot activate TNT Sports

LiverpoolOne — Mon, 28 Aug 2023 21:03:35 GMT

Basically it doesn’t work on your mobile despite EE suggesting it should.

Why should anyone have to use a computer for anything when this is a mobile company supplying mobile phones and mobile data plans who are supplying the product!

Follow the EE instructions i.e. go to ee.co.uk/TNTsports but NOT from your mobile.

Badly thought through and no apology from EE for time wasted with their experts trying to resolve what should never have been an issue in the first place.