topic Re: ROAMING PASS FOR Spain in Offers & Add-ons

ROAMING PASS FOR Spain

Sashagirl1965 — Wed, 16 Aug 2023 19:43:36 GMT

Re: ROAMING PASS FOR Spain

XRaySpeX — Wed, 16 Aug 2023 19:50:36 GMT

@Sashagirl1965 : What about it?

The Roam Abroad Pass is charged £15 per billing month from the billing month you order it (text ROAMING PASS to 150) to the billing month you cancel it (text STOP ROAMING PASS to 150).

Re: ROAMING PASS FOR Spain

LL1978 — Thu, 17 Aug 2023 10:16:53 GMT

I've tried to add a roaming pass for spain via text to my account, however I got a reply saying I couldn't do it because I wasn't on the the right plan?

How can I solve this please?

Re: ROAMING PASS FOR Spain

James_B — Thu, 17 Aug 2023 10:27:47 GMT

Hi @LL1978,

Welcome to the EE Community. 🙂

Which roaming pass did you try to purchase?

Which plan are you using?

James

Re: ROAMING PASS FOR Spain

XRaySpeX — Thu, 17 Aug 2023 11:14:46 GMT

@LL1978 : Are you on contract or PAYG?

Re: ROAMING PASS FOR Spain

LL1978 — Thu, 17 Aug 2023 14:34:12 GMT

Hi, I'm on a 24 month essential plan. Doesn't look like I can add the roaming pass.

Re: ROAMING PASS FOR Spain

XRaySpeX — Thu, 17 Aug 2023 14:46:18 GMT

@LL1978 : Should be able to,

Re: ROAMING PASS FOR Spain

Leanne_T — Thu, 17 Aug 2023 14:48:15 GMT

Hi @LL1978

What happens if you text ROAMING PASS to 150?

Leanne.

Re: ROAMING PASS FOR Spain

LL1978 — Thu, 17 Aug 2023 15:22:29 GMT

This is the reply I got...

Looks like you're not on one of our Smart Plans, so you won't be able to access our Inclusive Extra. To find out more about EE Smart Plans, visit ee.co.uk

Re: ROAMING PASS FOR Spain

LL1978 — Thu, 17 Aug 2023 15:23:11 GMT

When I text roaming pass this the reply I got...

Looks like you're not on one of our Smart Plans, so you won't be able to access our Inclusive Extra. To find out more about EE Smart Plans, visit ee.co.uk

Re: ROAMING PASS FOR Spain

LL1978 — Thu, 17 Aug 2023 15:23:49 GMT

I've given up

Re: ROAMING PASS FOR Spain

Christopher_G — Thu, 17 Aug 2023 16:46:03 GMT

Sorry to hear that, @LL1978

Is it available in your My EE account?

Chris