topic Re: Roam Abroad in Offers & Add-ons

Roam Abroad

ksxo — Mon, 14 Aug 2023 13:47:02 GMT

Hi, i go on holiday on 24th August for 9 nights and i was wondering how i get the roam abroad pass then cancel it once home so i don't keep getting a monthly charge for it?

Thanks.

Re: Roam Abroad

XRaySpeX — Mon, 14 Aug 2023 13:56:08 GMT

The Roam Abroad Pass is charged £15 per billing month from the billing month you order it (text ROAMING PASS to 150) to the billing month you cancel it (text STOP ROAMING PASS to 150). It is unlike the older Roam Further Pass which was charged pro-rata for the time you had it.

Where are you going?

Re: Roam Abroad

Debbyosborne — Mon, 14 Aug 2023 13:57:06 GMT

So if your holiday overlaps...that 30 quid...Jesus!

Re: Roam Abroad

XRaySpeX — Mon, 14 Aug 2023 13:59:11 GMT

That's correct!

Re: Roam Abroad

ksxo — Mon, 14 Aug 2023 14:07:36 GMT

Lanzarote so does this mean i will be charged for 2 months? My data renews on the 26th of each month i think.

Re: Roam Abroad

XRaySpeX — Mon, 14 Aug 2023 14:08:41 GMT

@Debbyosborne : The Roam Abroad Pass is not applicable to PAYG.

Re: Roam Abroad

XRaySpeX — Mon, 14 Aug 2023 14:09:57 GMT

Yes.

Re: Roam Abroad

ksxo — Mon, 14 Aug 2023 14:11:01 GMT

Ok thanks

Re: Roam Abroad

XRaySpeX — Mon, 14 Aug 2023 14:14:09 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Roam Abroad

XRaySpeX — Sun, 08 Oct 2023 15:56:57 GMT

The Roam Abroad Pass costs £15 per billing month from the billing month you order it (text ROAMING PASS to 150) until the billing month you cancel it (text STOP ROAMING PASS to 150). For all billing months during which you have the Pass it is charged at the full £15 (soon to become £25 on 18th Oct.). However if the Pass is carried over from the 1st billing month to the next it will be charged pro-rata for that 1st month alone.

Re: Roam Abroad

Juliette56 — Wed, 11 Oct 2023 16:28:11 GMT

Hi, I have the same question, did you get this sorted out?

TIA

Juliette

Re: Roam Abroad

XRaySpeX — Wed, 11 Oct 2023 18:08:04 GMT

@Juliette56 : Yes, see the Solution.