topic Re: Apple Music disappeared as my inclusive extra in Offers & Add-ons

Apple Music disappeared as my inclusive extra

Gary2508 — Sun, 13 Aug 2023 20:52:01 GMT

I’m part way through a 12 month sim only deal with 1 inclusive extra . I had chosen Apple Music and all was good but now it has disappeared as a inclusive extra . Has this happened to anyone else ?

Re: Apple Music disappeared as my inclusive extra

Katie_B — Mon, 14 Aug 2023 07:37:34 GMT

Good morning @Gary2508.

As your Apple Music disappeared from your My EE account?

What happens when you try to use the Apple Music app?

Katie

Re: Apple Music disappeared as my inclusive extra

Gary2508 — Mon, 14 Aug 2023 10:56:41 GMT

When I tried to use my Apple Music Account I was asked to sign up . When I checked EE app the Apple Music option as my inclusive extra has disappeared .

Re: Apple Music disappeared as my inclusive extra

Katie_B — Mon, 14 Aug 2023 11:08:50 GMT

Thanks for checking @Gary2508.

I would recommend giving us a call so our customer care team can look into this further for you.

Katie