topic Re: Double data BT in Offers & Add-ons

Double data BT

Jhughes29 — Tue, 14 Mar 2023 10:55:09 GMT

Hello.

just wanting to confirm if the double data with BT offer is any extra charge on my monthly bill?

thank you

Re: Double data BT

James_B — Tue, 14 Mar 2023 13:58:19 GMT

Hi @Jhughes29,

Welcome to the EE Community. 🙂

No, there isn't an extra charge for this benefit.

James

Re: Double data BT

Mookle — Wed, 12 Jul 2023 20:33:32 GMT

I pressed Double for the double data and it says go to the website which I have but then what?..how do I know I have double data and how long do we get it for?

Re: Double data BT

Christopher_G — Mon, 17 Jul 2023 11:23:44 GMT

Has the double data been added to your account, @Mookle? It should be under the plan & subscriptions section.

Chris

Re: Double data BT

Mookle — Wed, 26 Jul 2023 21:17:53 GMT

No nothing has been added. I am paying for what I have always paid for 25gb

Re: Double data BT

James_B — Thu, 27 Jul 2023 06:52:53 GMT

Hi @Mookle,

Please allow up to 30 days for your double data to be added.

Thanks

James

Re: Double data BT

puzzled25 — Tue, 01 Aug 2023 19:00:23 GMT

Hi,

my plan now shows double data, but how long will this last and is it really complimentary if I have an EE network and BT internet? Seems too good to be true!

I just texted DOUBLE to 1122 and it automatically doubled my data which I am chuffed about. But is there a catch?

many thanks!

Re: Double data BT

Mookle — Tue, 01 Aug 2023 19:14:49 GMT

I'm not convinced.

Some say they got it immediately, you said wait 30 days, nobody is saying how long its for....Hmmm

Re: Double data BT

James_B — Wed, 02 Aug 2023 06:56:09 GMT

Hi @puzzled25,

There's no catch, it's a benefit of being an EE and BT Customer.

You'll continue to receive the discount as long as you remain on eligible products from EE and BT.

Hope this helps. 🙂

James

Re: Double data BT

Mookle — Sat, 12 Aug 2023 09:01:12 GMT

It's been over 30 days abd no double data stated on my account. Disappointed. Knew it would be a lie. You should be ashamed.

Re: Double data BT

Leanne_T — Sat, 12 Aug 2023 09:03:04 GMT

Hi @Mookle

Please call us on 150 and the team will certainly get this looked into for you.

Leanne 🙂

Re: Double data BT

Mookle — Sun, 13 Aug 2023 06:26:46 GMT

Hi Leanne

I have tried to call, it's taking forever please just add it that's all I ask.

Thank you

Re: Double data BT

Leanne_T — Sun, 13 Aug 2023 06:31:57 GMT

Sorry we have no account access on the community to add this for you, please try us again after 8am when the team will be available @Mookle

Leanne.

Re: Double data BT

Mookle — Sun, 13 Aug 2023 06:34:04 GMT

Ah OK so you yourself can't do it even when i call after 8. OK thank you

Re: Double data BT

Leanne_T — Sun, 13 Aug 2023 06:35:02 GMT

The team will be happy to help get this looked into @Mookle

Thanks 🙂

Leanne.

Re: Double data BT

Mookle — Sun, 13 Aug 2023 06:37:04 GMT

OK. Any option in particular I press so I don't end up in the wrong place?

Re: Double data BT

Mookle — Sun, 13 Aug 2023 06:39:36 GMT

I understand all the time you have EE and BT it's free

Re: Double data BT

Leanne_T — Sun, 13 Aug 2023 06:40:53 GMT

Please call 150, and select option 1, option 2 and then account queries @Mookle

Leanne.

Re: Double data BT

Mookle — Sun, 13 Aug 2023 06:42:15 GMT

I'll do that. Thank you for your help Leanne

Re: Double data BT

Mookle — Sun, 13 Aug 2023 09:20:45 GMT

I have it now as apparently I was on a retention contract even though nobody told me that's what it was and I was led to believe it was a new contract. But it's there now so all good. Excellent customer service person.