topic Re: TNT activation in Offers & Add-ons

TNT activation

Andosanjh — Sat, 12 Aug 2023 10:43:01 GMT

I have just purchased TNT as an add on and it won’t let me activate or cancel. I’ve tried calling 150 but it is just an automated service and won’t let me speak with an advisor! I purchased it to watch a match specifically today! How do I speak with an advisor? I received a text over an hour ago saying that someone would call me within 15 minutes and I still haven’t received a call!

Re: TNT activation

Leanne_T — Sat, 12 Aug 2023 12:05:52 GMT

Hi @Andosanjh

Thanks for coming here.

Have you had a text confirming the TNT Sports is now active on your account and details on getting set up?

Leanne 🙂

Re: TNT activation

Wag — Sat, 12 Aug 2023 19:43:25 GMT

I have the same issue.

had a text to follow link to activate, I go through it and then on your website after entering a one time pin says try again later technical error!

is there a way round this?

Re: TNT activation

Leanne_T — Sun, 13 Aug 2023 07:03:41 GMT

Hi @Wag

Do you receive the PIN and get the error when confirming on the site?

Are you connected to WiFi or mobile data?

Leanne 🙂

Re: TNT activation

Wag — Sun, 13 Aug 2023 07:45:36 GMT

Hi,

Yes I receive a pin and after entering it, it says technical difficulties try again later.

And it has been like that for 3 days

Sent from my iPhone

Re: TNT activation

Leanne_T — Sun, 13 Aug 2023 07:51:34 GMT

Could you try another web browser? @Wag

Are you connected to WiFi? If so, can you try turning off and seeing if this works for you?

Leanne.

Re: TNT activation

Wag — Sun, 13 Aug 2023 08:04:36 GMT

I have just tried that, and still says technical problems

So Wi-Fi and mobile data doesn’t work

Sent from my iPhone

Re: TNT activation

Leanne_T — Sun, 13 Aug 2023 08:05:29 GMT

Thanks for trying @Wag

This would need to be looked into for you, please call us on 150 and our tech gurus will happy to help 🙂

Leanne.