topic Re: TNT Sport buffering in Offers & Add-ons

TNT Sport buffering

AlanH2 — Sat, 12 Aug 2023 14:41:58 GMT

Not sure if this is the correct place to post this.
Is anyone else having buffering problems with TNT sport watching on the big screen from the discovery + app on their phone?

Re: TNT Sport buffering

Leanne_T — Sat, 12 Aug 2023 15:16:08 GMT

Hi @AlanH2

Thanks for coming here.

How long has this been happening?

Are you casting from the phone to watch on the big screen?

Thanks 🙂

Leanne.

Re: TNT Sport buffering

AlanH2 — Sat, 12 Aug 2023 15:42:57 GMT

Hi

It's only happened today

Thanks

Re: TNT Sport buffering

AlanH2 — Sat, 12 Aug 2023 15:43:53 GMT

It's only happened today and yes was casting from the phone to big TV

Thanks

Re: TNT Sport buffering

Leanne_T — Sat, 12 Aug 2023 15:54:48 GMT

Does this happen when your not casting to the TV? @AlanH2

Leanne.

Re: TNT Sport buffering

AlanH2 — Sat, 12 Aug 2023 16:17:57 GMT

Hi Leanne

Not sure

Re: TNT Sport buffering

AlanH2 — Sat, 12 Aug 2023 16:23:16 GMT

It does it a little but on my phone. It just stops for a split second and than continues. But on the tv it can be buffeting for a couple of minutes

Re: TNT Sport buffering

Leanne_T — Sun, 13 Aug 2023 07:02:38 GMT

Thanks @AlanH2

Does this happen if you cast any other apps?

If not, please report this to our tech gurus on 150, they will certainly get this looked into for you 🙂

Leanne.

Re: TNT Sport buffering

MLOW07 — Sat, 02 Sep 2023 11:44:53 GMT

I watch via an Apple TV box with the app installed and the quality on the discovery app is rubbish compared to the BT sport app. Both are streaming the same TNT broadcast of today's game (Everton v Sheff utd) and the discovery one keeps going fuzzy. Switched over to the bt sport app on the same device and it is perfect quality so nothing to do with my Internet or the device

Re: TNT Sport buffering

DavidMLW — Sat, 16 Sep 2023 10:56:09 GMT

I'm having a lot of buffering problems. Never happened with BT Sport's.

Re: TNT Sport buffering

James_B — Sat, 16 Sep 2023 11:41:30 GMT

Hi @DavidMLW,

Welcome to the EE Community. 🙂

Is this only happening on a particular device?

Are you using mobile data or your home broadband connection?

James

Re: TNT Sport buffering

DavidMLW — Sat, 16 Sep 2023 12:11:24 GMT

Hi. I am using my home broadband and it only happens when I cast from my mobile to my television.

Re: TNT Sport buffering

James_B — Sat, 16 Sep 2023 12:13:01 GMT

Hi @DavidMLW,

Does it only happen when the stream is loading for the first time?

Do you experience the same problem with any other streaming apps?

James

Re: TNT Sport buffering

AlanH2 — Sat, 16 Sep 2023 12:17:51 GMT

This is what is happening to mine today.
4 times it's buffered.

Re: TNT Sport buffering

AlanH2 — Sat, 16 Sep 2023 12:18:51 GMT

It's happening to me and I am using home broadband and casting from my
phone.

Re: TNT Sport buffering

James_B — Sat, 16 Sep 2023 12:36:15 GMT

Hi @AlanH2,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: TNT Sport buffering

DavidMLW — Sat, 16 Sep 2023 12:42:51 GMT

Happens constantly when watching tnt but no other apps.

Re: TNT Sport buffering

MLOW07 — Sat, 16 Sep 2023 13:05:57 GMT

Same here. There is obviously a problem with the infrastructure sitting behind TNT that can't cope with the demand which BT sport never had a problem with but I doubt we will ever get a public acknowledgement of that.

I raised this myself and was just told it was my device or broadband but my very simple point is that on the same device on the same Internet there is significant buffering on TNT/Discovery but its perfect on the bt sport app (I am using a Apple TV box with both apps installed from the marketplace)

Re: TNT Sport buffering

James_B — Sat, 16 Sep 2023 14:27:22 GMT

Hi @DavidMLW,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: TNT Sport buffering

ganger68 — Wed, 25 Oct 2023 21:37:42 GMT

Happens every game to me weather I cast from phone

or use app on tv.. discovery + app is useless not fit for purpose