topic Re: TNT Sports on discovery plus when already have Discovery plus through sky in Offers & Add-ons

TNT Sports on discovery plus when already have Discovery plus through sky

LizA1983 — Thu, 10 Aug 2023 10:00:43 GMT

Hi,

I recently upgraded my phone and chose TNT sports as an inclusive extra. I can access this via discovery plus on my internet browser. However, when I try to access it via discovery plus app on my tv, I only have the basic version of discovery plus so no TNT sport. I think this is because as a sky tv customer I get basic discovery plus included. ANy idead how I can resolve this so I can get the version that gives me TNT?

Thanks

Re: TNT Sports on discovery plus when already have Discovery plus through sky

Chris_B — Thu, 10 Aug 2023 10:18:07 GMT

@LizA1983 Your smart benefit is only for your device not through your TV. To have it through your TV you need to pay for large screen access.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

LizA1983 — Thu, 10 Aug 2023 10:26:58 GMT

Thank you, it's not that clear on EE site where it says can get it only through an EE sim device but then goes on to say can watch on big screen using your TNT ID.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

Christopher_G — Thu, 10 Aug 2023 12:12:12 GMT

Hi @LizA1983

Did you register through the discovery+ on BT TV web page selecting that you're an EE customer? You may need to set up a new ID with a new email address. You should be able to cast through the TNT Sports app after doing that.

Chris

Re: TNT Sports on discovery plus when already have Discovery plus through sky

LizA1983 — Thu, 10 Aug 2023 12:22:57 GMT

Thanks Chris, that seems to need me to have a BT ID which I don't have. You
seem to need a BT phone to get a BT ID which I don't have so maybe that's
the problem.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

Christopher_G — Thu, 10 Aug 2023 14:29:34 GMT

Thanks, @LizA1983

It could be worth speaking to our Mobile Care team to check how everything is set up from our side.

Chris

Re: TNT Sports on discovery plus when already have Discovery plus through sky

AdamT44 — Tue, 15 Aug 2023 10:32:51 GMT

No with TNT sport as an inclusive extra you get large screen access included. States it on the

Re: TNT Sports on discovery plus when already have Discovery plus through sky

AdamT44 — Tue, 15 Aug 2023 10:36:55 GMT

You should have large screen access included with your inclusive extra. I think sky have blocked third parties from using the Discovery + app on there platform. Have you got another streaming device to use on your tv which includes Discovery +? This should work.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

PP39 — Sun, 20 Aug 2023 07:04:11 GMT

Hi Liz, did you resolve this issue? We are in the same position & just trying to fathom out the answer. Our sky account happens to be in a different e mail address to the one used for EE phone & wondering if this is the issue as when you log out of the discovery app on the tv & reactivate, it automatically picks up my sky e mail address & I can’t input the other e mail address used for EE. So do you happen to have separate e mails & was this the problem or is that bit irrelevant? Thanks

Re: TNT Sports on discovery plus when already have Discovery plus through sky

BrianP83 — Mon, 21 Aug 2023 22:05:45 GMT

Hey. I'm struggling with this too. It keeps asking for a BT log in. I don't have one and cannot seem to create one without being a BT customer. The message on their website when I go to try and activate is this:

"If you have TNT Sports on BT Mobile, TNT Sports on EE Mobile (before 18th July) or discovery+ Premium activate here"

https://www.bt.com/sport/discovery-plus

I'm not sure the relevance of 18th July as I only signed up to my new Sim plan with the TNT inclusive extra yesterday.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

Leanne_T — Tue, 22 Aug 2023 06:55:40 GMT

Hi @BrianP83

Have you had a text message from us with a link to set up TNT Sports?

Leanne.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

DFMacT15 — Tue, 22 Aug 2023 14:44:22 GMT

Hi there, I received the text to activate TNT through Discovery Plus and when selected it automatically logged me in to my Sky email address as i have Discovered plus through them. I now can't seem to access the Large screen option even on my PS5.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

Leanne_T — Tue, 22 Aug 2023 14:52:42 GMT

Hi @DFMacT15

Have you tried following the set up process again using the link we sent to you and entering the correct details?

Leanne.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

DFMacT15 — Tue, 22 Aug 2023 14:55:42 GMT

Hi Leanne, thanks so much for the reply. Yes, when I do that though a message appears saying 'Its looks like there's nothing to activate'.

Thank you.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

DFMacT15 — Tue, 22 Aug 2023 14:57:14 GMT

TNT sports is available on my phone, oddly. Just not on the App on Sky or even when I log into the app on any other device.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

Leanne_T — Tue, 22 Aug 2023 15:00:02 GMT

Thanks @DFMacT15

Could you try logging out of the app on Sky and logging in with your TNT Sports log in details you have set up through EE, does this work for you?

Leanne 🙂

Re: TNT Sports on discovery plus when already have Discovery plus through sky

DFMacT15 — Tue, 22 Aug 2023 15:04:29 GMT

You know it didn't actually let me go that far, as my phone already had a Discovery Plus log in saved its as if it just assigned the TNT to that email address/Discovery plus account which is a basic package through Sky they give you for free so won't register the large screen access, if that makes sense?

I should have cancelled the automatic log in process when my phone recognised it was in the Discovery plus website. Hope I'm making sense here 😄

Re: TNT Sports on discovery plus when already have Discovery plus through sky

BrianP83 — Tue, 22 Aug 2023 15:54:50 GMT

Hi Leanne. I didn't get a text, no. I spoke to someone over EE chat and the link they sent didn't work either.

However I not have TNT Sport via the Discovery App on my phone as someone put a different link on another thread on this forum so that I could activate it with a pin. EE hadn't sent this out and the information isn't very clear.

This is the link that worked for me: ee.co.uk/TNTSports

Thanks

Re: TNT Sports on discovery plus when already have Discovery plus through sky

GlynBob — Sat, 02 Sep 2023 08:58:54 GMT

The discovery plus people have told me that they are waiting for sky to update the discovery plus app. EE have confirmed to me that I get it on my tv ad well.
once sky have updated the app TNT should appear in the same way it does on my phone and iPad.

Re: TNT Sports on discovery plus when already have Discovery plus through sky

Neild70 — Thu, 14 Sep 2023 10:07:22 GMT

Hi. It may be too late, but I hope this will help someone. I had the same issue and was pulling my hair out! I could get TNT on my phone and tab but not on my TV. I have discovery+ via my sky package but couldn't activate TNT via Sky. Its because Sky do block TNT via any 3rd party. The best option, unfortunately, is to get something like a Fire Stick, which i did, and it works fine. Hope this helps.