topic Re: Xbox game pass in Offers & Add-ons

Xbox game pass

Crf250vin — Wed, 25 Jan 2023 18:52:21 GMT

Why does the link not work to activate my game pass spoken to ee for days now paying for something I can’t I use. Sort it out ee

Re: Xbox game pass

Crf250vin — Wed, 25 Jan 2023 18:48:34 GMT

My link doesn’t work either

Re: Xbox game pass

Leanne_T — Thu, 26 Jan 2023 07:44:50 GMT

Hi @Crf250vin

Thanks for coming here.

Can you try going to this link ee.co.uk/xbox and entering your number?

Does the Xbox Game Pass show active in your My EE account, this will be in add-ons?

Leanne 🙂

Re: Xbox game pass

Crf250vin — Thu, 26 Jan 2023 07:50:53 GMT

No the link doesn’t work, hasn’t worked for days now. Just says failed to load subscriptions in my app it says I have the subscription active but have had no details of the code. Reported to ee they have failed to give an explanation when all I can see online is everyone having this same problem. At this point would rather return the Xbox had the same problem with my Apple TV subscription and my bt sport, ee like advertising is free with your contract but ended up just buying Apple TV and bt sport, and had to buy a month of Xbox live as ee failed to give me my free subscription

Re: Xbox game pass

Leanne_T — Thu, 26 Jan 2023 07:53:58 GMT

Thanks for coming back to me @Crf250vin

This will need to be looked into further for you, please call us again on 150 and our tech gurus can run through some further troubleshooting and let you know the next steps to get this sorted.

Leanne.

Re: Xbox game pass

Crf250vin — Thu, 26 Jan 2023 08:04:07 GMT

No thanks done that already and got absolutely no where, spent two days on live chat doing your troubleshooting “ catch a bus to town and try McDonald’s Wi-Fi” I would rather not thanks, and all your other troubleshooting is just as stupid and borderline insulting if you ask me, so you just drop me text when you feel like giving your customers what they are paying for, as to me just looks like a scam as you done the same with my Apple TV and bt sport and that was only resolved of the of chance 6 months later after complaining about this. So I would rather not waste any more of time. Oh and to add I still haven’t got my bt sport!!!!!!! And no refund given for the 6 months of Apple TV I had to purchase as the box you gave me was useless without it

Re: Xbox game pass

Leanne_T — Thu, 26 Jan 2023 08:05:54 GMT

Hi @Crf250vin

I'm sorry we have no account access to get this looked into on the community, if you could please call us when you get the chance the team will be happy to get this looked into.

Leanne.

Re: Xbox game pass

Stephbear1311 — Mon, 06 Feb 2023 21:30:27 GMT

I have the same issue. Spoken to 4 people and everyone on facebook, twitter and on here have the same issue. Should not advertise if you cannot give people it.

Re: Xbox game pass

Crf250vin — Mon, 06 Feb 2023 21:33:52 GMT

Try it on a different phone or laptop and will work.

Re: Xbox game pass

Leanne_T — Tue, 07 Feb 2023 07:39:46 GMT

Morning @Stephbear1311

Thanks for coming here.

Can you try another device as @Crf250vin has advised?

Leanne.

Re: Xbox game pass

Amagz87 — Thu, 01 Jun 2023 18:07:14 GMT

I've just discovered how to work around the issue and have managed to do it now, I used an ipad and safari Internet browser that had no connection to my Google and Microsoft accounts, hope this helps

Re: Xbox game pass

Hammbo — Tue, 11 Jul 2023 23:31:43 GMT

It's pathetic they say you can only have one xbox ultimate game pass linked to your number but I've bought 2 xbox series x and a gaming laptop all for different family members with different xbox sign in details but yet I can only use one but paid for three EE is a waste of time

Re: Xbox game pass

dafr — Wed, 09 Aug 2023 19:23:07 GMT

Hi does this still require you to enter a 25 digit code? I have tried to follow the steps on my Mac and i’m able to get through the access pin but i’m redirected to a page asking for a 25 digit code that i do not have. thanks

Re: Xbox game pass

Leanne_T — Thu, 10 Aug 2023 06:40:10 GMT

Hi @dafr

Thanks for coming here.

Have you had a text message from us to activate the Game Pass?

Do you have the Game Pass as an inclusive extra?

Leanne 🙂