topic Re: cant activate smart benifits in Offers & Add-ons

cant activate smart benifits

LoneSurvivor — Wed, 09 Aug 2023 12:02:53 GMT

Hi all,

Had my contract start this week and transfered my old number accross, i chose 3 smart benefits on my mobile plan. However ive not recieved any info/text messages to activate these. i would lile to activate asap as im going on holiday next week.

Any info would be appreciated

thank you

Re: cant activate smart benifits

Katie_B — Wed, 09 Aug 2023 13:21:57 GMT

Hello @LoneSurvivor.

Welcome to the community.

If you log in to your My EE account and select 'Plans & add-ons' do any of your selected smart benefits show as active?

Katie

Re: cant activate smart benifits

LoneSurvivor — Wed, 09 Aug 2023 13:38:30 GMT

Hi Katie

when i click on plan and subscriptions the page is just blank, when i search for my smart benefits to says that i can swap my benefits in september.

would i need to call customer services for help?

thanks

Re: cant activate smart benifits

Katie_B — Wed, 09 Aug 2023 14:19:39 GMT

Hi @LoneSurvivor.

Yes, I'd recommend giving us a call so our customer care team can look into this for you and ensure your benefits are active.

Katie