topic Re: Perk code not working in Offers & Add-ons

Perk code not working

AllenCastle — Mon, 07 Aug 2023 10:00:18 GMT

Hi All,

Was wondering if you can help me. I am trying to purchase a sim only deal and have generated two different perks code using my companies email address however when I am on the website it comes up that these codes are not valid.

The plans themselves are not on any kind of deal and I have tried on different browsers and deals.

I’ve also tried to call EE several times and it says they cannot connect the call at the moment and to call back later.

any help would be appreciated

Allen

Re: Perk code not working

Leanne_T — Mon, 07 Aug 2023 10:39:34 GMT

Hi @AllenCastle

Thanks for coming here.

Did you generate the codes from the EE Perk Portal?

Are you ordering a new contract or upgrading?

Thanks 🙂

Leanne.

Re: Perk code not working

AllenCastle — Mon, 07 Aug 2023 11:55:56 GMT

Hi Leanne,

yes I got the codes from the perks portal and I am ordering a new sim only package.
Cheers

Allen

Re: Perk code not working

Leanne_T — Mon, 07 Aug 2023 11:58:08 GMT

Does the SIM plan have a 12 month contract or longer? @AllenCastle

Leanne.

Re: Perk code not working

AllenCastle — Mon, 07 Aug 2023 12:30:09 GMT

It was twelve months but I have tried 24 months as well.

Re: Perk code not working

Leanne_T — Mon, 07 Aug 2023 12:35:42 GMT

Thanks @AllenCastle

In this case, please call us on 0800 956 6000 and select new customer, our sales team will help you get this sorted 🙂

Leanne.

Re: Perk code not working

AllenCastle — Mon, 07 Aug 2023 12:52:23 GMT

I have tried calling multiple times but it keeps saying there has been a problem and to call back. This is been like this for some time now.

Re: Perk code not working

Leanne_T — Mon, 07 Aug 2023 12:55:42 GMT

The number has connected for me @AllenCastle

Can you try from another phone? You can also visit an EE Store and they will be happy to help.

Just to let you know, as long as the plan is not on offer, discounted and more than a 12 month contract you can add the perk code by calling within 30 days.

Please see our Perks, Discounts & Customer Benefits, for full details 🙂

Leanne.