topic Re: Ee perks not working in Offers & Add-ons

Ee perks not working

HayleyB67 — Sat, 29 Jul 2023 14:57:05 GMT

Hello

I'm trying to enter my NHS details to get the 20% perk discount but it's saying I'm already registered and will send me a link to reset my password. Im not receiving this email or link.

Please help!

Re: Ee perks not working

Katie_B — Sun, 30 Jul 2023 07:05:09 GMT

Hello @HayleyB67.

Welcome to the community.

I have sent you a private message for more details.

Katie

Re: Ee perks not working

CHU-LIP — Sun, 30 Jul 2023 22:28:03 GMT

Hi,

I logged into perk a few weeks ago and for some reason cannot login this week? I requested to reset my password but haven't received the verification email and its been 2 days - nothing in spam/junk folder.

I'm due for an upgrade soon so would really like this rectified.

I've been using my personal email but already re-verified that I'm still working for the NHS with my work email.

Re: Ee perks not working

Leanne_T — Mon, 31 Jul 2023 07:19:19 GMT

Hi @CHU-LIP

Thanks for coming here.

What message shows when you try and log in?

Thanks.

Leanne.

Re: Ee perks not working

HayleyB67 — Mon, 31 Jul 2023 10:22:56 GMT

Hi Leanne,

It's saying I'm already registered...but when I try and enter my details it doesn't recognise them 🤷🏼‍♀️

Please help!

Many thanks

Hayley

Re: Ee perks not working

Leanne_T — Mon, 31 Jul 2023 10:28:02 GMT

Hi @HayleyB67

I've sent you a private message on here now for some extra details.

Leanne.

Re: Ee perks not working

CHU-LIP — Mon, 31 Jul 2023 16:41:00 GMT

It says "The login details supplied are invalid"

Though I literally logged in a few weeks ago.

Re: Ee perks not working

James_B — Mon, 31 Jul 2023 17:30:58 GMT

Hi @CHU-LIP,

Welcome to the EE Community. 🙂

That error message indicates you're either entering an incorrect email address or password.

I'd recommend trying both your work and personal email addresses first, then resetting your password if necessary.

James

Re: Ee perks not working

NatashaC1 — Thu, 03 Aug 2023 17:29:00 GMT

i am having this same issue and no email is being sent

Re: Ee perks not working

Leanne_T — Thu, 03 Aug 2023 17:32:26 GMT

Hi @NatashaC1

Did you use your work or personal email address to register?

What message shows when you try and log in?

Leanne 🙂

Re: Ee perks not working

NatashaC1 — Thu, 03 Aug 2023 17:40:58 GMT

Personal email, there has been nothing sent eve. In junk/spam

Re: Ee perks not working

Leanne_T — Thu, 03 Aug 2023 17:42:17 GMT

Thanks @NatashaC1

How long ago did you register for a perk account?

Leanne.

Re: Ee perks not working

NatashaC1 — Thu, 03 Aug 2023 17:44:02 GMT

Personal

when trying to reset password it says an email has been sent yet nothing is received

Re: Ee perks not working

Leanne_T — Thu, 03 Aug 2023 17:45:35 GMT

Thanks @NatashaC1

I have sent you a private message for some extra details.

Leanne.

Re: Ee perks not working

CHU-LIP — Thu, 03 Aug 2023 18:10:13 GMT

I finally managed to log into my perks account.

I logged in with the NHS e-mail I had verified with - not my personal e-mail that I had signed up with. Which personally makes no sense to me as the previous time I logged in, I had used my personal e-mail. Password is the same as my last reset a few weeks ago.

What also does not make sense is that when I tried doing a password reset using my verified NHS e-mail and my personal e-mail, both times I did not receive the reset e-mail.

Please look into this, EE, as this system make no sense and is confusing to how NHS staff are trying to access their perks code. We should be able to login with the e-mail we chose to sign up with as we also verify using our NHS e-mail (once logged in).

Re: Ee perks not working

StephenBone — Mon, 04 Sep 2023 21:17:56 GMT

I also cannot log into my re perks account. It says my details are invalid. I have tried to reset my password and it just keeps rolling back round and sending me another link to reset but when I do this it says my email is not valid. I have registered with my work email address. Please help

Re: Ee perks not working

Katie_B — Tue, 05 Sep 2023 06:58:50 GMT

Hi @StephenBone.

Welcome to the community.

I have sent you a private message to help further.

Katie