topic Re: apple music for android not working on Oppo in Offers & Add-ons

apple music for android not working on Oppo

BHviking — Wed, 02 Aug 2023 13:34:53 GMT

I upgraded my phone 2 months ago and included apple music for android, i have never been able to use the apple music, when i click on the app it comes up "joined through EE2 which i click on, it then says no subscription EVEN THOUGH THERE IS COS I PAY FOR IT. i have spent 2 hours onto EE technical who said everything was great their end the problem must be Apple, i spent an hour on to Apple technical who said nope its EE who has the problem. I then went into a shop who couldnt help me and put me onto technical, this lady said she didnt think it had been authorised and didnt know how to authorise is on an OPPO phone and could i wait an indefinite amount of time on the phone while she tried to put me on to somebody else but this could be upto 45mions wait time or longer NOOOOO i have been sold this and all i want is somebody who knows what they are doing to get the blooming thing working. I am at my wits end and paying for somthing that i cant use

Re: apple music for android not working on Oppo

Leanne_T — Wed, 02 Aug 2023 14:29:55 GMT

Hi @BHviking

Thanks for coming to the community.

Do you have Apple Music showing in your My EE app within add-ons?

Did you get a text from us to follow the set up instructions and activate Apple Music?

Leanne.

Re: apple music for android not working on Oppo

BHviking — Thu, 03 Aug 2023 11:25:43 GMT

Hi I don't believe I have ever received that text. I have gone back through all text on this phone and none there

Sent from Android device

Re: apple music for android not working on Oppo

Leanne_T — Thu, 03 Aug 2023 12:00:01 GMT

Can you text MUSIC to 150, what reply do you get? @BHviking

Leanne.

Re: apple music for android not working on Oppo

BHviking — Thu, 03 Aug 2023 12:45:42 GMT

I have done that and this is what came back
"hi paul looks like you already have apple music as one of your inclusive extra"

Re: apple music for android not working on Oppo

Leanne_T — Thu, 03 Aug 2023 12:49:04 GMT

Thanks @BHviking

In this case, please get back in touch with our tech gurus on 150 to get this further investigated.

Leanne.

Re: apple music for android not working on Oppo

BHviking — Thu, 03 Aug 2023 12:53:42 GMT

I will but i have spent hours already on to technical between ee and apple
and nobody seems to be very technical or able to help

Re: apple music for android not working on Oppo

Leanne_T — Thu, 03 Aug 2023 13:01:13 GMT

If you can let them know you have not had the text to get set up and they will be able to help you further @BHviking

Leanne 🙂

Re: apple music for android not working on Oppo

BHviking — Thu, 03 Aug 2023 13:04:43 GMT

ok Leanne
thank you for your help
i will give it a go

Re: apple music for android not working on Oppo

Leanne_T — Thu, 03 Aug 2023 15:26:27 GMT

Let me know how you get on @BHviking

Leanne 🙂