topic Re: roaming in Offers & Add-ons

roaming

chezza-05 — Tue, 01 Aug 2023 17:40:38 GMT

Just to check. If i buy a roaming pass for £15 to use in australia, There are no other charges? and what do I have to do to set it up.

Re: roaming

XRaySpeX — Tue, 01 Aug 2023 17:44:30 GMT

The Roam Abroad Pass is charged £15 per billing month from the billing month you order it (text ROAMING PASS to 150) to the billing month you cancel it (text STOP ROAMING PASS to 150).

Remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: roaming

chezza-05 — Tue, 01 Aug 2023 17:51:31 GMT

I have just added on a roaming pass. Now it's telling me that there will be additional charges if i use if before my billing date. I wanted to use it straight away. Is this true? I can't use it until billing date? That's going to be useless.

Re: roaming

XRaySpeX — Tue, 01 Aug 2023 17:59:48 GMT

@chezza-05 : Show us the msg telling you that.

Re: roaming

chezza-05 — Tue, 01 Aug 2023 18:07:13 GMT

So my billing day is the 28th. So I can't use it before then? I'll be back home by then.

Re: roaming

chezza-05 — Tue, 01 Aug 2023 18:09:51 GMT

Thanks for asking to add the Roam Abroad Pass, we'll confirm when it's been successfully added to your account. Additional charges apply if you add this before your bill date, and don't forget to remove the pass when you're back from your trip by texting STOP ROAMING PASS to 150.

This is the msg sent to me after I sent 'Roam abroad pass' to 150

Re: roaming

Katie_B — Wed, 02 Aug 2023 06:35:51 GMT

Hi @chezza-05.

As soon as you apply for the roaming pass this should be applied to your account for you to use. You do not have to wait till your next bill date.

Katie

Re: roaming

chezza-05 — Wed, 02 Aug 2023 06:52:57 GMT

Thank you

Re: roaming

chezza-05 — Wed, 02 Aug 2023 07:05:02 GMT

And there are no extra charges?

Re: roaming

James_B — Wed, 02 Aug 2023 07:07:38 GMT

Hi @chezza-05,

The total cost for using the Roam Abroad Pass is £15 per billing period.

James

Re: roaming

chezza-05 — Wed, 02 Aug 2023 07:12:16 GMT

Thank you so much. I was confused reading the website and even the messages I got, so that's a big relief.

Re: roaming

James_B — Wed, 02 Aug 2023 07:15:47 GMT

No problem @chezza-05 🙂

James