topic Re: Not able to use perks discount in Offers & Add-ons

Not able to use perks discount

katelb71 — Tue, 01 Aug 2023 22:55:20 GMT

Hello

I recently tried to log onto my EE perks account to get a discount on a new phone and plan. There is no way I can access EE perks. It says my password is incorrect but won’t send me a new link to replace the password. So I cannot get into this discount program at all.

I then thought I will use my blue light card discount but every time I put in the code on an upgrade it won’t work, it comes up as invalid code. So the only way I can find to use the BLC discount card is by starting as a new customer!
is this right? Why do I have to fill in all my details including direct debit details when I am already a customer! It seems that if you are a emergency services worker and already an EE customer you have to certainly earned your discount! Please make it simpler to claim any discount!

Re: Not able to use perks discount

Katie_B — Wed, 02 Aug 2023 06:37:09 GMT

Hi @katelb71.

Welcome to the community.

To access a discount code you must use the EE Perk Portal.

I have sent you a private message to help you gain access to the discount.

Katie

Re: Not able to use perks discount

Kate82pink1 — Sun, 20 Aug 2023 22:36:17 GMT

I'm having the exact same issue and it's driving me insane. They reset my account for me after a long chat online but then it still chucked me out and won't let me reset the password/fails to send emails .it's the most infuriating portal in the world. Did you sort it ? If so can you let me know how. Thanks x

Re: Not able to use perks discount

Leanne_T — Mon, 21 Aug 2023 06:52:40 GMT

Hi @Kate82pink1

Thanks for coming here.

What error message shows when you try and log into the perk portal?

Did you register using the work email?

Leanne 🙂