topic Re: EU charges in Offers & Add-ons

EU charges

Apache7 — Mon, 31 Jul 2023 06:53:27 GMT

I added EU roaming to my account and it has a expiry date. But have been charged for it again. I will be cancelling my account today. NOT GOOD ENOUGH EE

Re: EU charges

Leanne_T — Mon, 31 Jul 2023 07:52:46 GMT

Hi @Apache7

Thanks for coming here.

What date is showing as the end date for the add-on?

Is this after the last bill was produced?

Leanne 🙂

Re: EU charges

Kirigaya_Kazuto — Mon, 31 Jul 2023 07:55:48 GMT

Yeah, you have to turn the add-on back off if you don't want to be charged again, personally, I think it should be automatic

ProTip: Lycamobile now run off EE, So great speed for £5 a month on a 30 day rolling contract. there's no wifi calling/5G calling or Visual Voicemail (I don't think)

Re: EU charges

XRaySpeX — Mon, 31 Jul 2023 14:22:39 GMT

The EU roaming add-on does not have an expiry date. You have to cancel it yourself.

Re: EU charges

Chris_B — Mon, 31 Jul 2023 14:27:02 GMT

@Kirigaya_Kazuto If it turned off automatically and your was still abroad when your billing cycle starts again you might no be aware of that so you’ll be charged the daily rate and that could cost more. That would then cause more complaints.

Re: EU charges

Kirigaya_Kazuto — Mon, 31 Jul 2023 14:31:02 GMT

No, I meant turn off automatically when it senses it is back on the UK network