topic Re: Remove Roam Abroad Pass how do it do it? in Offers & Add-ons

Remove Roam Abroad Pass how do it do it?

Kath61 — Fri, 30 Sep 2022 11:26:21 GMT

How do I remove my Roam Abroad Pass?

Re: Remove Roam Abroad Pass how do it do it?

Chris_B — Fri, 30 Sep 2022 12:12:54 GMT

@Kath61 Just text STOP ROAMING PASS to 150

Re: Remove Roam Abroad Pass how do it do it?

DickC — Tue, 31 Jan 2023 12:20:56 GMT

Are there any cancellation charges or restrictions?

Re: Remove Roam Abroad Pass how do it do it?

Leanne_T — Tue, 31 Jan 2023 14:56:00 GMT

Hi @DickC

Thanks for coming here.

The Roam Abroad Pass is a 30-day rolling add-on so once added it will stay on your account, with the cost added to your monthly mobile bill, until you remove it, there is no cancellation charge for this add-on.

Leanne.

Re: Remove Roam Abroad Pass how do it do it?

Winged_Jaguar — Tue, 11 Jul 2023 17:03:53 GMT

Sadly STOP ROAMING PASS to 150 did not work for me.

Website link to talk to an Agent sent from 150 came up with a 404 page error.

On this showing BT/EE AI has a long long way to go - and is not where it should be at this stage of the game.

Re: Remove Roam Abroad Pass how do it do it?

Leanne_T — Tue, 11 Jul 2023 18:07:55 GMT

Hi @Winged_Jaguar

I am sorry to hear this, please call us on 150 and select option 2, the team will get this removed for you.

Leanne.

Re: Remove Roam Abroad Pass how do it do it?

APx — Mon, 24 Jul 2023 14:11:22 GMT

Hi, I used a roaming pass in Feb, texted STOP ROAMING PASS as per instructions and only found out in June this had not worked, which cost me £30 in unneeded pass. Then had to use another for holiday in June. Was VERY careful to cancel after and have just checked and found still being charged. Now been on the phone for over 20 mins trying to resolve. This is ridiculous. I will be cancelling my agreement. Has cost myself and my husband £60 plus.

Totally unnecessary!

Re: Remove Roam Abroad Pass how do it do it?

Leanne_T — Mon, 24 Jul 2023 14:41:26 GMT

Hi @APx

I am sorry to hear this and you are doing the right thing speaking to our mobile care team on 150.

Let us know how it goes once you have spoken to one of the team 🙂

Leanne.

Re: Remove Roam Abroad Pass how do it do it?

APx — Mon, 24 Jul 2023 14:47:07 GMT

Your support staff are really friendly, but the process is terrible. I have been on the line for 41 minutes. Now been transferred twice, had to download the past few months of bills and manually work out how much I have been overcharged, and think I am getting a refund on the excess charges. But now the phone has gone silent? What can I do? this is not worth an hour of my time.

I guess I need to call again to cancel our contract?

Re: Remove Roam Abroad Pass how do it do it?

Leanne_T — Mon, 24 Jul 2023 14:59:02 GMT

Hi @APx

I am sorry to hear this, has this been sorted now? or did the call get cut off?

If this is not resolved, please do try us again or use our message us option on the get in touch page.

Leanne.

Re: Remove Roam Abroad Pass how do it do it?

APx — Mon, 24 Jul 2023 15:10:51 GMT

I was refunded £30 but not the remaining £22.50 owed (yes we worked it all out in detail). When the customer service rep checked with her supervisor she was advised only £30 refund as I had access to my bills and could have seen the overcharge error earlier.

THE POINT IS THAT I DID, THEN ONCE AGAIN FOLLOWED YOUR SYSTEM INSTRUCTIONS TO CANCEL. So I did my due diligence. However this also failed. I have text message records to prove that I cancelled that add on 3 times in total. In fact when I called just now, the cancellation still had not worked. I am not happy at all. This has taken an hour of my time. Now only partial refund.

I have left a 1 star review on trust pilot. I am happy to pay for what I use and for any mistakes I make. I am NOT happy to pay for your systems errors and have to give up an hour of my working day for the privilege. If someone would like to review my case, refund the amount owing and let me know I will change my comments. I am happy to provide screenshots of my texts (although I think you can see them on your system) however do not any more time to spend on this. 😠

Giving up!

Re: Remove Roam Abroad Pass how do it do it?

scriven_j — Sat, 12 Aug 2023 22:31:49 GMT

Texting STOP ROAMING PASS to 150 worked for me (I then had to text Yes to confirm).

Confirmation came through and was all sorted within a minute.

Thanks for the advice. Sorry it didn’t work well for OP.

Re: Remove Roam Abroad Pass how do it do it?

Leanne_T — Sun, 13 Aug 2023 06:26:48 GMT

Thanks for letting us know and sharing this information for others @scriven_j

Leanne 🙂

Re: Remove Roam Abroad Pass how do it do it?

BobMac1 — Tue, 31 Dec 2024 17:53:47 GMT

Once you've texted STOP ROAMING PASS you MUST WAIT for a second message asking you to confirm Yes/No. I missed this step & its cost me!

Re: Remove Roam Abroad Pass how do it do it?

Scanjet2024 — Sun, 16 Feb 2025 13:41:05 GMT

thanks

much appreciated

Re: Remove Roam Abroad Pass how do it do it?

FedUpWithCharge — Sun, 23 Feb 2025 14:52:58 GMT

AI seems to work fine when adding things - it is just the invisible faceless organisation when you want to remove something. Strange...