topic Re: Claiming earbuds s23 in Offers & Add-ons

Claiming earbuds s23

ABrooks1313 — Mon, 24 Jul 2023 10:12:33 GMT

I've just upgraded to s23 with the free earbuds. I have had an email confirming the order but there is no mention of the ear buds anywhere. Should I receive something confirming the earbuds?

Re: Claiming earbuds s23

ABrooks1313 — Mon, 24 Jul 2023 10:11:30 GMT

I've just upgraded to s23 with the free earbuds. I have had an email confirming the order but there is no mention of the ear buds anywhere. Should I receive something confirming the earbuds?

Re: Claiming earbuds s23

ABrooks1313 — Mon, 24 Jul 2023 10:15:55 GMT

Hi just wondering whether you received the earbuds?

I just ordered the s23 today on the app with the free airbuds but have yet to receive an email about them.

Thanks

Re: Claiming earbuds s23

Alex_M — Mon, 24 Jul 2023 10:18:34 GMT

Hi @ABrooks1313,

The earbuds will be sent within 30 days of your order confirmation.

You will receive a text and email by DPD before 11am on the day of delivery.

Thanks,
Alex

Re: Claiming earbuds s23

ABrooks1313 — Mon, 24 Jul 2023 10:23:24 GMT

Should I receive an email to confirm that the order has gone through? The issue is 30 days is the cooling off period and if I've not received them by then I am stuck with the phone without the earbuds. Just some confirmation would be great.

Re: Claiming earbuds s23

Alex_M — Mon, 24 Jul 2023 10:36:29 GMT

I don't believe you get a seperate confirmation for the earbuds, but a call to the mobile care team will confirm whether or not they are on your order.

Thanks,
Alex

Re: Claiming earbuds s23

Jonkeldo — Mon, 24 Jul 2023 12:07:52 GMT

I was told that they'll be dispatched 14 days after you've received your phone. So people don't get the phone and then return it inside he 14 days you're allowed to. Then keep the earbuds.

So I'll post again in the next week or so to let you know if I've received mine.

Re: Claiming earbuds s23

XRaySpeX — Mon, 24 Jul 2023 13:19:26 GMT

The whole idea is that you don't return the phone during the cooling-off period & get to keep the earbuds. So the earbuds are sent to you only after 15 & before 30 days after you receive phone.

Re: Claiming earbuds s23

Northerner — Mon, 24 Jul 2023 14:29:02 GMT

Hi @ABrooks1313

It says on the sales page. You won't receive any email.

Re: Claiming earbuds s23

Northerner — Mon, 24 Jul 2023 14:29:48 GMT

@Jonkeldo

Re: Claiming earbuds s23

Jonkeldo — Tue, 25 Jul 2023 20:40:47 GMT

Hi mate. Received a text from 150 today...

"Hi from EE. Your Galaxy Buds 2 Pro Grey is now being processed and will be delivered to your account address. You'll receive an SMS from the courier when it's on its way. Enjoy!"