topic Re: My BT/TNT add-on has stopped working in Offers & Add-ons

My BT/TNT add-on has stopped working

corky100 — Tue, 18 Jul 2023 08:43:37 GMT

I get BT Sport's as a free add on and is enabled but has now stopped working and says I don't have an active subscription.

Any reason why it has stopped, as I was told there would be no change?

Re: My BT/TNT add-on has stopped working

Sean_D — Tue, 18 Jul 2023 10:47:09 GMT

Hi @corky100,

Thanks for the post and welcome back to the Community. I am really sorry about this, there shouldn't have been any change.

Would you mind dropping me a PM and including your account details so that I can link in with the sports team to find out what has gone wrong.?

Cheers

Sean

Re: My BT/TNT add-on has stopped working

BlueMeany68 — Thu, 20 Jul 2023 21:00:57 GMT

Hi Sean,

I think EE really need to go back to basics with the BT/TNT/Discovery situation. There are issues all over this board about it not working, not being able to get the large screen, not being able to login or such. EE Twitter staff don't know how to sort it either - blaming it on the TNT takeover.

Re: My BT/TNT add-on has stopped working

Leanne_T — Fri, 21 Jul 2023 14:08:24 GMT

Hi @BlueMeany68

I have replied to your other post here, to help with the large screen access.

Leanne.

Re: My BT/TNT add-on has stopped working

BadLieutenant — Sat, 22 Jul 2023 18:11:19 GMT

Hiya Sean.

I have the same problem as Corky100.

On a £26 monthly, sim-only contract and have opted for BT Sport as my added extra (mobile-screen only for the moment) and yes, it is enabled.

Not been able to get access to either this or TNT Sports UK.

No EE employee at the end of a 'phone line has been able to help, despite exhaustive waits for available assistance and conversations. Also, I was promised a call back which never happened, and finally I visited my local branch today only to be told that their internet was down (!) and even if it wasn't they couldn't have helped me. I've been provided with numerous reasons for my blank screen along the way, none of which sounded believable or turned out to be the problem.

As mentioned elsewhere here, any & all EE personnel that I've encountered have absolutely no idea about TNT Sports or discovery+. If it matters to my enquiry here, I've created an account on my laptop for the latter, and may I say I've never seen such a collection of garbage in one place. And true crime has to be the lowest form of 'entertainment' on the planet.

Please help me out, Sean, as if I can't access BT / TNT sport for the coming English Premier League season via EE I need to cancel my account here and make alternative arrangements.

Yours, with fingers crossed, Brian O'Connor, long time EE / T-Mobile customer.

Re: My BT/TNT add-on has stopped working

James_B — Sun, 23 Jul 2023 07:34:57 GMT

Hi @BadLieutenant,

Welcome to the EE Community. 🙂

When did you activate your inclusive extra?

Are you trying to access content via the BT Sport app or Discovery+?

What happens when you login to the app?

Which phone are you using?

James

Re: My BT/TNT add-on has stopped working

BadLieutenant — Sun, 23 Jul 2023 12:33:26 GMT

Hi James.

Thanks.

The 11th of this month (July).

The BT Sport app.

I can access old content, but nothing else (about half the material is locked) and am met with this message "We're unable to find an active BT Sport subscription". Fault code - bt.com/help/id003 (ID003)

An OPPO A77 5G.

Ta again,

Brian.

Re: My BT/TNT add-on has stopped working

James_B — Sun, 23 Jul 2023 12:48:46 GMT

Hi @BadLieutenant,

There are two reasons you might get a message saying you haven't activated BT Sport on your account :

If you’ve recently signed up for BT Sport on EE you need to make sure you’ve setup your BT ID at bt.com/eesport
After setting up your BT ID, you'll need to validate the email that we send you by clicking on the link (please check your junk folders for the email). There may be a delay with your BT Sport subscription activating after set-up. Please wait 24 hours for your account to fully activate. You should contact EE on 150 if you're still seeing the ID003 message after 24 hours
Your BT Sport account may have been suspended or ceased, in which case you will need to speak to technical support on 150.

James

Re: My BT/TNT add-on has stopped working

BadLieutenant — Sun, 23 Jul 2023 14:14:12 GMT

Ok. Cheers James. Brian.

Re: My BT/TNT add-on has stopped working

James_B — Sun, 23 Jul 2023 14:36:23 GMT

No problem @BadLieutenant 🙂

James

Re: My BT/TNT add-on has stopped working

Lee391 — Thu, 03 Aug 2023 12:55:04 GMT

Hi I'm having the same problems with TNT sports I've been with ee for years and had the BT sport add on for years as well its been one of the big selling points for me. I've just upgraded my phone and selected TNT sports as my add on but every time I try to log in it is now saying sorry there's been a problem we're unable to find an active bt sport subscription on this account and error code ID003. Need a fix for this as the football starts next week!

Re: My BT/TNT add-on has stopped working

Leanne_T — Thu, 03 Aug 2023 14:30:14 GMT

Hi @Lee391

Do you have TNT Sports showing as your inclusive extra in your My EE add-ons?

Leanne

Re: My BT/TNT add-on has stopped working

Lee391 — Thu, 03 Aug 2023 14:38:40 GMT

Hi, yes I have it showing as my inclusive extra. I had a message with a link saying to activate it click here and then when I go through and do that it says looks like there's nothing to activate. Never had a problem when I've upgraded my phone until this time around.

Re: My BT/TNT add-on has stopped working

Leanne_T — Thu, 03 Aug 2023 14:41:35 GMT

Thanks @Lee391

In this case, please call us on 150 and the team will be happy to help you get this set up 🙂

Leanne.

Re: My BT/TNT add-on has stopped working

mudeget — Sat, 12 Aug 2023 11:20:11 GMT

ow do i get the link again to activate my BT/TNT sport

Re: My BT/TNT add-on has stopped working

mudeget — Sat, 12 Aug 2023 11:21:52 GMT

How do I get the link to activate BT/TNT sport as an add on package to my phone, again?

Re: My BT/TNT add-on has stopped working

Leanne_T — Sat, 12 Aug 2023 12:05:11 GMT

Hi @mudeget

Thanks for posting.

Please see our How Can I Watch TNT Sports with EE? Help page for full details.

Leanne.

Re: My BT/TNT add-on has stopped working

07fosterma — Mon, 14 Aug 2023 21:47:23 GMT

Hi there,

I am also struggling to activate it - I get the link to activate and then it sends me a one time pin for extra authentication and every time I enter this I get the message ‘we are experiencing technical difficulties please try again later’.

this has been going on for over a week and I have TNT added as my inclusive extra, grateful for any help.

Max

Re: My BT/TNT add-on has stopped working

James_B — Tue, 15 Aug 2023 06:54:37 GMT

Hi @07fosterma,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James

Re: My BT/TNT add-on has stopped working

Tcot74 — Sat, 19 Aug 2023 09:22:04 GMT

I've been having this issue for over a week now with the technical issue on trying to activate, I even stopped and requested a new subscription, it says I have it on my plan, but I can't access it, I rang 150 this time last week and was told it was active from EE/tnt end so it should work, a week later still nothing

Tim