topic Re: EE Perk Account Deactivated in Offers & Add-ons

EE Perk Account Deactivated

Alcocky — Sat, 15 Jul 2023 16:21:24 GMT

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"

I have tried a password reset but it still says deactivated.

Thanks for any help.

Re: EE Perk Account Deactivated

Alcocky — Sat, 15 Jul 2023 16:18:37 GMT

Hi, I'm having the same issue unfortunately

Re: EE Perk Account Deactivated

Leanne_T — Sun, 16 Jul 2023 05:50:57 GMT

Morning @Alcocky

Thanks for coming here.

I've sent you a private message on here for some extra details.

Leanne 🙂

Re: EE Perk Account Deactivated

BABS19560 — Tue, 18 Jul 2023 14:30:53 GMT

I am having the same problem

Re: EE Perk Account Deactivated

James_B — Tue, 18 Jul 2023 14:49:12 GMT

I've replied to you private message @BABS19560

James

Re: EE Perk Account Deactivated

sammyalcock — Sat, 22 Jul 2023 12:27:51 GMT

Hi Leanne, unfortunately this hasn't corrected my issue as it still shows as deactivated when I try to log in. If I try to re-register, it says the account is already registered.

Re: EE Perk Account Deactivated

sammyalcock — Sat, 22 Jul 2023 12:41:23 GMT

Hi, my Perks Account is deactivated and I'm unable to access my 20% discount. Any help would be appreciated. Thank you.

Re: EE Perk Account Deactivated

James_B — Sat, 22 Jul 2023 12:55:20 GMT

Hi @sammyalcock,

Have you registered with a new username? I'm unable to find any previous conversations with Leanne under this one? If you have, was your original username @Alcocky?

Thanks

James

Re: EE Perk Account Deactivated

sammyalcock — Sat, 22 Jul 2023 12:56:44 GMT

Hi James, for some reason I can't log in as Alcocky, I'm confused as to why I've had to change my username to a new account.

But yes my original username was Alcocky, I have made a new conversation thread from this account too.

Re: EE Perk Account Deactivated

James_B — Sat, 22 Jul 2023 13:05:16 GMT

Thanks @sammyalcock

I'll ask our Perk Team to take another look at this and get back to you.

James

Re: EE Perk Account Deactivated

sammyalcock — Sat, 22 Jul 2023 13:10:36 GMT

Thanks James, my employee email is both [Removed] and [Removed] - they are the same domain, just incase you were wondering. They both receive the same emails.

EE perk portal only recognises [Removed] as a valid provider, however all attempts to reset and register still are met with the same Deactived popup.

[Mod edit: Please do not post your email address in this public forum. Thanks]

Re: EE Perk Account Deactivated

James_B — Sat, 22 Jul 2023 13:11:47 GMT

Hi @sammyalcock,

I've removed your email addresses from your public post to protect your privacy but I've made sure the Perk Team are looking at the address recognised by the Perk Portal.

Thanks

James

Re: EE Perk Account Deactivated

sammyalcock — Sun, 23 Jul 2023 12:49:26 GMT

Thank you.

Re: EE Perk Account Deactivated

James_B — Sun, 23 Jul 2023 12:50:28 GMT

No problem @sammyalcock 🙂

James

Re: EE Perk Account Deactivated

sammyalcock — Mon, 24 Jul 2023 00:09:48 GMT

Hi James is there any solution yet? I'd like to upgrade my plan ASAP using this discount.

Thanks,

Sam

Re: EE Perk Account Deactivated

Leanne_T — Mon, 24 Jul 2023 06:40:47 GMT

Hi there @sammyalcock

The team can take 2 working days to get this looked into, as soon as we hear back we will let you know 🙂

Leanne.

Re: EE Perk Account Deactivated

Leanne_T — Mon, 24 Jul 2023 14:40:23 GMT

Hi there @sammyalcock

The team have asked if you could try again now and let us know how you get on?

Leanne 🙂

Re: EE Perk Account Deactivated

sammyalcock — Mon, 24 Jul 2023 18:35:46 GMT

Hi Leanne,

I have re-registered successfully and can now log in. Thank you both for your help!

Re: EE Perk Account Deactivated

Leanne_T — Tue, 25 Jul 2023 06:42:28 GMT

Brilliant news @sammyalcock

Thanks for letting us know 🙂

Leanne.

Re: EE Perk Account Deactivated

Eloftus — Wed, 13 Sep 2023 06:13:55 GMT

Hi James.

i have had the same issue. Can my account be reset please.

Thanks