topic Re: EE Perk Details Invalid & No Password Reset Email in Offers & Add-ons

EE Perk Details Invalid & No Password Reset Email

Katie_Ann — Mon, 10 Jul 2023 12:10:59 GMT

Hi,

I have tried to log into the EE Perk website but it says my details are invalid. When I complete the Forgotten Login Details section, it says that a password email has been sent. It hasn’t been received in my inbox or junk. I have tried to register again but it reported that ‘The details provided are already registered for EE Perks.’

May I have some help resetting my password to access my account, please?

Re: EE Perk Details Invalid & No Password Reset Email

Leanne_T — Mon, 10 Jul 2023 14:02:47 GMT

Hi @Katie_Ann

Thanks for coming here 🙂

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks.

Leanne.

Re: EE Perk Details Invalid & No Password Reset Email

SGreen1 — Fri, 14 Jul 2023 14:38:31 GMT

Hello,

I am having the exact same problem I can’t log in and not getting an email for the reset. Can you help me please.

🙂

Re: EE Perk Details Invalid & No Password Reset Email

DuncanJ — Thu, 20 Jul 2023 12:44:31 GMT

Hi there @Leanne_T - I'm also having the same issue - no Perks email arriving on my email... Can you help?

Re: EE Perk Details Invalid & No Password Reset Email

James_B — Thu, 20 Jul 2023 12:48:35 GMT

Hi @DuncanJ,

Welcome to the EE Community. 🙂

Are you using the email address you originally used to register for EE Perk?

This would usually be your work email.

James

Re: EE Perk Details Invalid & No Password Reset Email

DuncanJ — Thu, 20 Jul 2023 14:59:42 GMT

Yes I think so - it's just the email doesn't seem to come through to me...

Re: EE Perk Details Invalid & No Password Reset Email

James_B — Thu, 20 Jul 2023 15:00:45 GMT

Hi @DuncanJ,

Have you tried any other email addresses you use now or in the past?

James

Re: EE Perk Details Invalid & No Password Reset Email

DuncanJ — Thu, 20 Jul 2023 15:07:42 GMT

Yep I tried an old email as well, but it said invalid, so not quite sure
what's going on?!

Re: EE Perk Details Invalid & No Password Reset Email

Christopher_G — Thu, 20 Jul 2023 15:40:29 GMT

OK, thanks @DuncanJ

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris