topic Re: Cannot see my inclusive extras in Offers & Add-ons

Cannot see my inclusive extras

ollyrneal — Mon, 17 Jul 2023 19:20:09 GMT

Hiya,

for some reason i cannot see my inclusive extras, if i try to view them from my EE app nothing loads and it says, 'something went wrong, please try again later' and if i try from a web browers the page loads but nothing shows up on it. I'm going away in a week and hope to get it sorted before then because i'd like to change to the free EU roaming before then.

thank you.

Re: Cannot see my inclusive extras

Chris_B — Mon, 17 Jul 2023 19:34:35 GMT

@ollyrneal Try clearing your device cache/web browser history and cookies and try again.

Re: Cannot see my inclusive extras

ollyrneal — Mon, 17 Jul 2023 20:03:46 GMT

Hiya.

unfortunately this didn’t work. I’ve tried on my phone, iPad and home PC. The iPad and phone just says something went wrong and the pc loads the pages but there’s no inclusive extras on it.

Re: Cannot see my inclusive extras

ollyrneal — Mon, 17 Jul 2023 20:49:03 GMT

Re: Cannot see my inclusive extras

Leanne_T — Tue, 18 Jul 2023 06:17:47 GMT

Hi @ollyrneal

Thanks for coming here.

To get your My EE account looked into and the inclusive extra changed before travelling, please call us on 150 and the team will be happy to help 🙂

Leanne.