topic Re: Data roaming charges in Offers & Add-ons

Data roaming charges

Sammahon — Wed, 15 Mar 2023 07:36:52 GMT

I added a data roaming pass to my account for the 10th til 18th feb I was charged £10 for this on last months bill and have been charged £10’again this month. I had issues when I set this up as it didn’t work initially and I called to correct the problem

could you please advise why I have been charged twice

Re: Data roaming charges

Katie_B — Wed, 15 Mar 2023 09:19:58 GMT

Hello @Sammahon.

Welcome to the community.

Did you cancel the add-on once you returned to the UK?

Katie

Re: Data roaming charges

MRO52JESS21 — Sat, 20 May 2023 02:04:55 GMT

Call ☎️ back ASAP when I’m uk 🇬🇧 … they don’t tell you this when you take it out🙃 will definitely 💯 getting a refund

Re: Data roaming charges

Leanne_T — Sat, 20 May 2023 06:06:10 GMT

Hi @MRO52JESS21

Thanks for coming here,

Which roaming pass do you have on your account?

Leanne 🙂

Re: Data roaming charges

Auredo — Mon, 22 May 2023 21:25:55 GMT

I had the same issue. Roaming didn't work abroad, but EE refunded what was paid for the service.

I've tried to use Roaming abroad again and it didn't work again.

Re: Data roaming charges

Chris_B — Tue, 23 May 2023 06:15:40 GMT

@Auredo Did you have roaming activated on your account purchasing add ons doesn’t enable roaming.

@MRO52JESS21 It’s a monthly add on until you stop it. You might go away for over a month what would happen if this stopped all of a sudden because it was only a 1 month purchase and not on going until you stopped it. Your account your responsibility and it’s down to you to understand what your purchasing.

Re: Data roaming charges

Damo22 — Mon, 17 Jul 2023 18:00:25 GMT

How do I cancel my add on now back in uk

Re: Data roaming charges

Leanne_T — Tue, 18 Jul 2023 06:11:54 GMT

Morning @Damo22

Thanks for coming here 🙂

Which add-on have you purchased?

If this is the Roam Abroad Pass, please text STOP ROAMING PASS to 150

Leanne 🙂