topic Activate microsoft in Offers & Add-ons

Activate microsoft

JamesOscar95 — Fri, 14 Jul 2023 21:06:44 GMT

I am trying to activate Microsoft, however whenever I click activate, it tells me there’s nothing to activate. I’ve not received any text with code etc. Any ideas ?

Re: Activate microsoft

Leanne_T — Sat, 15 Jul 2023 06:15:06 GMT

Hi @JamesOscar95

Thanks for coming here.

When did you select Microsoft 365 Personal as an inclusive extra?

Is this showing as an inclusive extra in your My EE app?

Leanne 🙂

Re: Activate microsoft

JamesOscar95 — Sun, 16 Jul 2023 19:13:53 GMT

Hey yes it’s showing as an active extra on in the app,

Many thanks

Sent from my iPhone

Re: Activate microsoft

James_B — Mon, 17 Jul 2023 07:53:22 GMT

Hi @JamesOscar95,

Please get in touch with Customer Care so a member of the team can resend the activation text for you.

They'll be happy to help. 🙂

James