topic Call-Abroad Add On in Offers & Add-ons

Call-Abroad Add On

ClareT555 — Thu, 13 Jul 2023 15:39:01 GMT

I have the free Call-Abroad Add On on my contract - it's been there for years and looking at my account, still looks like it's on there. But there's not really any info on this add-on on the website anymore. Does anyone know if it's definitely still working/active/useable? Before I make an international call tomorrow!

I know there's also a £2 International Pass - wondering if you can just add this for a month and then take it off again easily?

Re: Call-Abroad Add On

XRaySpeX — Thu, 13 Jul 2023 16:28:16 GMT

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, free on PAYG or £2 pm on contract, that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: Call-Abroad Add On

Leanne_T — Thu, 13 Jul 2023 16:56:27 GMT

Hi there @ClareT555

Thanks for coming here.

If you would like to check the add-on is still active and will work for making the call abroad, please give us a call on 150 and our mobile care team will be happy to help 🙂

Leanne.

Re: Call-Abroad Add On

ClareT555 — Thu, 13 Jul 2023 16:58:39 GMT

I have done that and it hasn't helped me. The advisor seemed to have zero knowledge of the adds-ons. It should not be this difficult to find out how much a call is going to cost me.

Re: Call-Abroad Add On

ClareT555 — Thu, 13 Jul 2023 17:08:22 GMT

Thanks for this. I have the Calling Abroad Add On but trying to find out the current rates is ridiculously hard. I spoke to an EE advisor and he knew even less than me.

Re: Call-Abroad Add On

Leanne_T — Thu, 13 Jul 2023 17:27:02 GMT

Hi @ClareT555

Details can be found in our Calling Abroad from the UK, Help page if you enter the country you will be calling.

Leanne.

Re: Call-Abroad Add On

ClareT555 — Thu, 13 Jul 2023 17:32:42 GMT

Sorry but an advisor has already directed me to that page and its the most useless webpage ever - for a start it doesn't even recognise United States when you search for it. I'm trying to find a list of CURRENT call prices for a) the Calling Abroad from The Uk add on and b) the £2 International Pass add on and it seems basically impossible - so far three EE advisors have been unable to help me. It's bonkers.

Re: Call-Abroad Add On

XRaySpeX — Thu, 13 Jul 2023 18:02:26 GMT

The United States is known as "USA" by EE.

Re: Call-Abroad Add On

XRaySpeX — Fri, 14 Jul 2023 02:04:28 GMT

@ClareT555 : The latest rates are to be found in The CALL ABROAD Add-on for Cheap Calls/Texts from UK which is based on the current official EE Price Guides.