topic Re: Log in in Offers & Add-ons

Log in

Shaiggan — Mon, 10 Jul 2023 23:57:51 GMT

Hey, so I'm trying to add a device since I can upgrade now but everytime I go to the shop, it asks me to log in even tho I'm logged in and says we are making some changes.

Re: Log in

XRaySpeX — Mon, 10 Jul 2023 23:41:14 GMT

Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

Re: Log in

Shaiggan — Mon, 10 Jul 2023 23:42:38 GMT

Yes I already have a sim, I'm trying to add a device to it since I can upgrade now but when I log in it doesn't let me go to the shop menu and asks me to log in again

Re: Log in

Katie_B — Tue, 11 Jul 2023 07:29:47 GMT

Thanks for getting back to us @Shaiggan.

Are you able to try again this morning?

Katie

Re: Log in

Shaiggan — Thu, 13 Jul 2023 15:47:43 GMT

Sorry for replying late, I was able to log in at a later time and was able to get the upgrade, thank you!

Re: Log in

Leanne_T — Thu, 13 Jul 2023 15:53:02 GMT

Thanks for letting us know @Shaiggan

Leanne 🙂