topic Re: EE Perk Password Reset in Offers & Add-ons

EE Perk Password Reset

Dillon668 — Mon, 10 Jul 2023 08:41:48 GMT

Hello

I can not reset my password to get the EE perk, I click the link that comes from the email, i input a password that meets the criteria and it just says "can not update password" does anyone know how to sort this as i would ideally like to do my upgrade soon to get something while its on offer

Thanks

Re: EE Perk Password Reset

Leanne_T — Mon, 10 Jul 2023 10:27:59 GMT

Hi @Dillon668

Thanks for coming here 🙂

Are you using the same email you registered for perk with?

When did you register?

Just to let you know, the perk code is not eligible with any other discounts if the plan/phone is on offer.

Leanne.

Re: EE Perk Password Reset

Dillon668 — Mon, 10 Jul 2023 12:03:55 GMT

Thanks for the reply, yes i am using the same email address.

The phone is not a special offer as in having the yellow advertisement, its just a good price and i want to get it before its gone or changed.

Thanks

Dillon

Re: EE Perk Password Reset

Leanne_T — Mon, 10 Jul 2023 12:08:16 GMT

Thanks very much @Dillon668

Have you tried using different passwords that you would not have used before?

Leanne 🙂

Re: EE Perk Password Reset

Dillon668 — Mon, 10 Jul 2023 12:09:56 GMT

Hello

Yes ive tried totally random passwords, i know the email address is correct as its the same one i used to get EE perks for my current contract 2 years ago, and i tried to make a new account with the email address and it says already registered.

Thanks

Dillon

Re: EE Perk Password Reset

Leanne_T — Mon, 10 Jul 2023 12:30:52 GMT

Thanks @Dillon668

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks.

Leanne.

Re: EE Perk Password Reset

Dillon668 — Mon, 10 Jul 2023 13:19:51 GMT

Hello

I've done that

Thanks

Dillon

Re: EE Perk Password Reset

Leanne_T — Mon, 10 Jul 2023 13:31:14 GMT

Thanks very much @Dillon668

Leanne 🙂