topic Re: Unable to buy controller on monthly in Offers & Add-ons

Unable to buy controller on monthly

LeclercSZN — Fri, 07 Jul 2023 12:26:03 GMT

I'm trying to buy the wireless black xbox controller on a monthly basis but it keeps asking me to log in and then sends me to the home page again, any ideas on what I'm meant to do to make the purchase

Re: Unable to buy controller on monthly

Chris_B — Fri, 07 Jul 2023 13:33:11 GMT

@LeclercSZN Are you a pay monthly customer? If you are try clearing your device history and cookies and try again.

Re: Unable to buy controller on monthly

LeclercSZN — Fri, 07 Jul 2023 13:39:12 GMT

Just tried the cookies and it did the same thing. I pay monthly for WiFi only if that makes a difference

Re: Unable to buy controller on monthly

Leanne_T — Fri, 07 Jul 2023 14:05:51 GMT

Hi @LeclercSZN

To be eligible for add to plan, you would need a 24-month device, WiFi or tablet plan within the first 17 months of the contract, do you have this?

Leanne.

Re: Unable to buy controller on monthly

LeclercSZN — Fri, 07 Jul 2023 15:05:55 GMT

I don't understand exactly what you mean

Re: Unable to buy controller on monthly

XRaySpeX — Fri, 07 Jul 2023 15:15:07 GMT

Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

Re: Unable to buy controller on monthly

XRaySpeX — Fri, 07 Jul 2023 15:15:45 GMT

A Home Broadband contract does not count.

Re: Unable to buy controller on monthly

LeclercSZN — Fri, 07 Jul 2023 15:16:48 GMT

I was hoping it would just go onto the bill for my WiFi given its a pay monthly addition

Re: Unable to buy controller on monthly

XRaySpeX — Fri, 07 Jul 2023 15:20:29 GMT

I presume by "WiFi" you mean Broadband. If so, the product you have is EE Home BB, not WiFi which is just in your home. This isn't a mobile contract that allows you to buy accessories.